Entertainment Director

Overview

The Entertainment Director will serve as the department head for the entertainment.

• Operational leadership: responsible for the overall operational efficiency of the department, quality control of personnel, technical issues and the guest experience through tracking and reporting.
• Scheduling: with shore side direction, responsible for entertainment scheduling onboard; uses strategic scheduling to generate revenue.
• Compliance and safety: ensure the department abides by all safety regulations and is prepared for internal and external audits.
• Media elements: responsible for media elements onboard for entertainment such as Fun Times, Fun Hub and digital signage.
• Quality Control: coaching/discipline, responsible for coaching and guiding the department with periodic evaluations and appraisals, as well as Positive and Corrective Performance Records when disciplinary action is necessary.
• Monitoring: continually monitor activities, events, musical sets, etc., involving team members and provide guidance and training where necessary.
• Entertainment Operations Meeting: head of the Entertainment Operations Meeting; ensure a positive and effective environment to discuss issues related to show production, Issue Trak & maintenance, safety, scheduling, tracking, revenue and groups requirements. Meetings weekly with Cruise Director, Entertainment Technical Manager, Dance Captain, Musical Director and Media Manager.
• Shore side Communication: create voyage reports to communicate subjective and objective data to shore side management, including TGEM ratings & responses, iCare, attendance and performance feedback.
• Scheduling: create, monitor and modify the ships entertainment schedule to include activities, music, shows; monitor guest traffic, habits and patterns to maximize revenue and guest experience through entertainment scheduling.
• Scheduling/Meetings: create schedules for the department that comply with MLC 2006 requirements; conduct full Department meetings and Daily Compass meetings covering scheduling information.
• Revenue:
  Entertainment Programming responsibility to both entertainment and overall ship revenue; tailor the program to focus on guest flow into revenue areas during appropriate times.
• Business Partners: liaise with shipboard management and business partners to develop strategies to increase ship revenue performance.

• 5+ years in the hospitality industry (entertainment experience preferred)
• 3+ years with personnel management experience
• Bachelors Degree or higher preferred
• Worked in a similar role or at least as Asst. Cruise Director