Customer Service Representative

When it comes to baking, Bake Mark has its own secret ingredient: a team of passionate, talented employees. For over 100 years, Bake Mark has stood for excellence in quality and service for our customers, stakeholders, and colleagues. We attribute our success to our people and their contributions toward meeting our customer and stakeholder needs, sharing our values and ways of working.

We are passionate about the baking industry, excel at creating strong partnerships within the company and with our loyal customers, and love to innovate to manufacture and deliver world‑class bakery products and customer service.

With over a century of experience, Bake Mark is recognized as an industry leader and trusted partner for quality bakery ingredients, products, supplies, and service. We are a manufacturer and distributor with 23 strategically located branches across the U.S.

At Bake Mark we appreciate our employees and their families and offer competitive pay along with a full suite of benefits:

• Competitive compensation
• Health, dental, vision & life insurance (comprehensive healthcare benefits package with many coverage options at a very low employee cost)
• 401(k) with a generous company match
• Paid holidays and paid time off

Bake Mark has an immediate job opening for a Customer Service Representative
.

Under direct supervision, process all incoming orders from Salesforce, customers, and Bake Mark affiliates as assigned.

• Download PSP orders into the NDS system after reviewing and correcting the ROE edit list.
• Manually enter orders into NDS or PSP system when necessary.
• Review and correct the Order File Status Report; transfer order file for routing.
• Notify customers or sales reps of customer item “outs”.
• Ensure COAs and spec sheets are provided to customers as necessary.
• Daily invoicing of credit memos.
• Answer telephone and direct calls to the appropriate person regarding credit and collections.
• Research customer, sales rep, and Bake Mark affiliate inquiries.
• Back up to Will‑Call and other positions as directed by Supervisor.
• Provide sales representative vacation relief.
• File documents as directed.
• Assist Office Supervisor with back‑office duties as needed, such as cash handling and NDS data input.
• Treat all customers—both external and internal—with dignity and respect.
• Adhere to all company policies, procedures, and safety rules as stated in the Employee Handbook and otherwise posted or communicated.
• Other duties will be assigned as needed to meet company goals and objectives.

Bake Mark is not accepting unsolicited assistance from search firms for this employment opportunity. All resumes submitted by search firms to any employee at Bake Mark via email, the Internet, or in any form and/or method without a valid written agreement in place for this position from Bake Mark HR/Recruitment will be deemed the sole property of Bake Mark. No fee will be paid in the event the candidate is hired by Bake Mark as a result of the referral or through other means.

Bake Mark is an equal‑opportunity employer and does not discriminate in hiring or employment, in accordance with the requirements of all applicable state and federal laws, on the basis of race, color, religion, gender, sexual orientation, marital status, national origin, ancestry, disability, medical condition, age, or any other basis prohibited by law.