Specialist, Shared HR Services & Strategy

Specialist, Shared HR Services & Strategy Travel

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Journey with us! Combine your career goals and sense of adventure by joining our exciting team of employees. Royal Caribbean Group is pleased to offer a competitive compensation and benefits package, and excellent career development opportunities, each offering unique ways to explore the world.

The Royal Caribbean Group’s Workforce Strategy & Movement Team has an exciting career opportunity for a full‑time Specialist, Shared Human Resource Services & Strategy Travel (SHRS&S) reporting to the Senior Supervisor, Workforce Strategy & Movement Air Planning & Services.

The position is onsite and based in Miami, Florida.

This position is responsible for all aspects of accommodating crew movement based on operational needs. Performs failure analysis, problem resolution and process optimization to ensure crew travel continuously evolves to meet quality and efficiency expectations. Requires a full understanding of marine airline contracts, including pricing, routing, ticketing time limits, and penalty fees. Versatile in performing all aspects of crew movement and providing support to the VIP desk customers, riding crew, specialties and 24/7 call center as needed.

• Analyzes and determines best itineraries and fares while remaining within travel policy. Exercises independent judgment to optimize routing and cost avoidance decisions.
• Assists crew members with itineraries by monitoring flight irregularities while in route to/from ship.
• Independently researches and resolves situations requiring extensive oversight and diligence for the complicated roles and routing of the itineraries.
• Manages and updates internal customers’ travel preferences to customize their business and leisure travel. Serves as a travel agent to senior level shipboard employees for booking air, car, hotel, personal and family travel.
• Books and tickets travel requests from E1 and maintains the metric levels required.
• Performs failure analysis and independently executes problem resolution to correct errors that may cause exceptions with data integrity of the application and customer profiles.
• Oversees refunds, cancellations, schedule changes and queues.
• Manages costs and related decisions, remaining within company guidelines, while providing accommodation to all crew members traveling on duty or personal travel.
• Re‑shops booked and ticketed itineraries to seek continuous savings potential for the PNR and customer satisfaction.
• Provides solutions for customers’ travel concerns.
• Acts as the liaison between the company and airlines.

• Each Specialist will be responsible for in excess of 10+ million dollars through transactional expenditures. The team will be responsible for 70+ million dollars within the overall budget of SHRS&S and CAM and will also be responsible for annual cost savings goals and targets.

• BS degree from an accredited college/university in a related field and/or previous directly related professional level experience in one or more of the following functions: workforce scheduling, logistics services, travel.
• Minimum 5 years travel agency or industry experience.
• Must have airline systems experience, specifically Sabre, as well as Microsoft Word, Excel and AS/400.
• Must be able to work nights and weekends as needed.

• Demonstrated ability to manage travel policy.
• Extensive knowledge of geography to fulfill intricate international itineraries.
• Excellent skills in follow‑up, organization, analytical, flexibility, customer service, negotiating.
• Excellent interpersonal skills, both verbal and written.
• Team player who can step in as needed to ensure the achievement of department goals.
• Responsible for service levels and attending to all customers’ needs.
• Understanding of all airline contracts, including Air Sea fares and marine contracted fares.
• Extensive knowledge and applicability of international visa requirements.
• Must be detail oriented and possess problem solving skills.
• Ability to work well…