Cruise Director

Join to apply for the Cruise Director role at Norwegian Cruise Line Holdings Ltd.

The Cruise Director is the leader of the Entertainment Department, managing diverse team members and impacting guest satisfaction through personality, talent, and language ability to communicate and entertain at small and large social events and on the main stage. Working with the Hotel Director and onboard division heads, the Cruise Director is responsible for creating, developing, implementing, and supervising all guest activities and entertainment onboard the ship.

Must incorporate company policies while encouraging and modeling a spirit of teamwork and harmony within the division. The Cruise Director must also assist in promoting all revenue areas.

• The Cruise Director is the division head for the Entertainment/Cruise Programs Department onboard the ship. All staff members in the Cruise Programs, Production/Theater, Musicians, and Guest Entertainer divisions report directly and through Managers and Supervisors to him/her.
• He/she is directly responsible for the programming and scheduling of all the entertainment, recreational and social activities. He/she establishes and maintains the standard of the social environment onboard.
• The Cruise Director, who works directly with the Hotel Director, is responsible for coordinating all functions of his/her division with the other division heads.
• It is the responsibility of the Cruise Director to help promote and market all onboard revenue areas through announcements, the Freestyle Daily, and TV programming, following brand and company guidelines.
• It is his/her responsibility to ensure that each member on his/her staff effectively executes their specific responsibilities in a manner that portrays the integrity and directives of the company.
• It is the responsibility of the Cruise Director to effectively perform in the capacity of master of ceremonies and to continually train his/her staff to improve their stage work and social capabilities.
• It is the responsibility of the Cruise Director to control, monitor and justify all entries against his/her budget, with the assistance of the Assistant Cruise Director.
• The Cruise Director is responsible for providing feedback to all staff members/entertainers in terms of their overall job performance in a manner that promotes an atmosphere of teamwork and working toward the common goal of guest satisfaction.
• The Cruise Director is responsible for the overall quality of "onboard" TV programming.
• The Cruise Director must serve as an effective liaison between shore side operations and the shipboard personnel.
• He/she must be able to support and promote company policies and procedures while communicating the needs and concerns of his/her shipboard staff.
• It is the responsibility of the Cruise Director to be accessible and approachable to the guests. He/she must be capable of being a patient listener while making the guests feel at home.
• Problem solving and conflict resolution fall under the direct responsibility of the Cruise Director following shipboard guidelines and under the direction of Senior Management.
• Performs other related duties as assigned or as directed. The omission of specific duties does not preclude the supervisor from assigning duties that are logically related to the position.
• Must be familiar with the Safety and Environmental Protection Policy and the SMS, and carry out the policies and procedures appropriate for his/her position.

• Must be able to lead by example and provide quality management skills for all entertainment services provided on a large passenger vessel that can include 4,000 to 6,000 guests.
• Must be able to work with the Hotel Director and other division heads to effectively promote onboard revenue areas to aid in meeting the revenue goals.
• Must be able to efficiently supervise, train and develop an Entertainment team of up to 148 employees, with the assistance of Department Managers and Supervisors.
• Must be able to create, schedule, manage and supervise all entertainment, recreational and social activities for a passenger vessel consisting of up to 5,000 guests.
• Must…