Area Field Service Manager, Russelectric

Overview

Here at Siemens, we take pride in enabling sustainable progress through technology. We empower customers by combining the real and digital worlds to improve how we live, work, and move today and for the next generation. We believe the only way a business thrives is if our people are thriving, so we put our people first. Our global, diverse team is ready to support you and challenge you to grow.

We are looking for an Area Service Manager for the Western or Atlantic region of the US. Russ electric, a Siemens Business, manufactures high-integrity on-site power control systems to help ensure 100% uptime without disruptions or aberrations. We deliver engineered solutions to hospitals, data centers, airports, water treatment, renewable energy, DoD and other critical facilities.

• The Area Service Manager leads and executes all aspects of field service within the West Area, including start-up, commissioning, preventative maintenance, repairs, and emergency response for Russ electric. This role interacts closely with critical power customers in markets like Healthcare and Datacenters to provide superior customer support for critical power applications where uninterrupted service is required.
• Promote Siemens Zero Harm Culture emphasizing the well-being of Siemens employees, customers, and other collaborators.
• Recruit and train field service engineers and Service Project Managers with mechanical maintenance and repair expertise, including legacy PLC and SCADA troubleshooting skills. Work with the training center in Broken Arrow, OK to define skill gaps and schedule technical training to develop employees’ skills.
• Schedule backlog of contracted jobs to meet customer schedule expectations while optimizing utilization of personnel.
• Develop service budget and resources required to accommodate existing and future start-up, modification, commissioning and preventative maintenance contracts.
• Drive a disciplined approach to job cost allocation to ensure field operations charge costs accurately to assigned work tasks.
• Communicate with internal finance partners to estimate-at-complete project cost and scheduled completion on a monthly basis for all projects in the assigned Area.
• Ensure customer concerns and blocking issues are addressed and resolved in a timely manner.
• Perform on-site safety and work audits for Field Service Engineers.

• Safety (OIR and LTIR)
• Utilization
• Customer satisfaction
• Project margins (As Sold vs. As Executed) and adherence to schedule
• Skills development (measured against goals within skill matrix)

Basic Qualifications:

• BS degree in engineering or equivalent experience
• 10+ years of experience with the following:
  • Field service operations and successful demonstration of key responsibilities and knowledge as presented above
  • Advanced experience with electrical power systems, equipment, and power automation
  • Outstanding interpersonal skills (written and oral) and the capability to communicate effectively with collaborators at different levels within the organization
  • Ensures and promotes the development of the field service engineering team/succession planning through coaching, training, and leadership development
• Travel up to 35%
• Legally authorized to work in the United States on a continual and permanent basis without company sponsorship

Preferred Qualifications:

• Familiarity with mobile time entry/reporting systems such as Microsoft Dynamics and their interface to SAP