Financial Aid Officer

About FIU

Florida International University is a Top 50, preeminent public research university with 55,000 students from all 50 states and more than 140 countries, as well as an alumni network of more than 340,000. Located in the global city of Miami, the university offers more than 200 degree programs at the undergraduate, graduate and professional levels, including medicine and law. FIU faculty are leaders in their fields and include National Academy members, Fulbright Scholars and Mac Arthur Genius Fellows.

A Carnegie R1 institution, FIU drives impactful research in environmental resilience, health and technology and innovation. Home to the Wall of Wind and Institute of Environment, FIU stands at the forefront of discovery and innovation. With a focus on student success, economic mobility and community engagement, FIU is redefining what it means to be a public research university.

Administers and serves as functional lead for administering one or more of the listed Financial Aid programs as needed on a cyclical basis and as directed by supervisor(s). Assists prospective and current students with questions regarding financial aid and enrollment services inquiries through timely customer service via telephone, emails and in-person and via live chat.

• Administers and serves as functional lead for administering one or more of the listed Financial Aid programs as needed on a cyclical basis and as directed by supervisor(s). Federal Programs:
  Pell, SEOG, FWS, Loans, Verification, R2T4, Professional Judgements & Dependency Overrides, Satisfactory Academic Progress, Concurrent Enrollments, Consortiums, State Programs: FSAG, Bright Futures, State Scholarships. Institutional Programs: NSE, Institutional Grants, Institutional Scholarships, private loans, private scholarships, private programs and student eligibility requirements.
• Acts as a change agent in all matters regarding the improvement and efficiency of projects. Researches and analyzes complex problems and recommends and implements appropriate solutions.
• Assures staff is trained to support the administration of aforementioned programs and compliance requirements.
• Assists with recruitment. Facilitates university's orientation and high school outreach to present financial aid information to prospective students and parents.
• Provides counseling and advice prospective students, parents and continuing students regarding financial aid procedures and regulations.
• Analyzes applicants and their family's personal circumstances to establish their ability to contribute toward the cost of education. Counsels current and prospective students on application procedures, eligibility criteria, program requirements, and other financial aid concerns.
• Delivers timely customer service to constituents and support units. Provides customer service support via telephone, email, in-person, and via live chat to execute efficient, expedient, and quality solutions.
• Performs other related duties as required or as directed. The omission of specific duties does not preclude the supervisor from assigning duties that are logically related to the position.

Bachelor's degree.

Must be able to obtain clearance for National Student Loan Data System (NSLDS) access within 60 days of employment.

Administrative

$40,000 - $42,000

Begin time: 8:30 AM
End time: 5:00 PM

Expanded Background Check

• Ability to work flexible hours as needed.
• Ability to work occasional evenings, weekends and at locations outside of the University
• Ability to travel locally

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To be considered eligible for the position as an internal candidate, departmental staff must meet minimum requirements of the position and be in good performance standing. Before you begin the process, we recommend that you are prepared to attach electronic…