Family Engagement and Enrollment Manager

About KIPP Miami

KIPP Miami is part of the KIPP (Knowledge is Power Program) national nonprofit network of college-preparatory, public charter schools educating elementary, middle and high school students. KIPP has a 25-year track record of preparing students for success in college and life. Founded in 2018, KIPP Miami operates three nonprofit charter schools in Greater Miami’s Urban Core communities. Currently, KIPP Miami educates students in grades K-4 at KIPP Royalty Academy and middle school students at KIPP Courage Academy with plans to open another elementary, middle and high school next year.

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The Family Engagement and Enrollment Manager will be the face of operations for our students and families. They will ensure that they are effectively enrolled, welcomed, and onboarded to the school. They will also create, own, and execute projects that drive school attendance, registration, and enrollment systems and lead the campaign on family and student persistence at the school by increasing family engagement and strengthening family communications.

The Family Engagement and Enrollment Manager will create a welcoming environment by delivering excellent communication and customer service to families and visitors.

• Student Recruitment and Enrollment
• Work closely with the school leadership team and the Student Recruitment and Enrollment team to meet enrollment targets and adhere to the region’s student back filling policy.
• Publicize, support, and attend the school's student recruitment events.
• Organize staff efforts to support student recruitment and enrollment processes.
• Manage enrollment processes for all new students.
• Collaborate with other school-operations staff to ensure enrollment compliance records.
• Directly follows up with families to ensure proper supporting documentation.
• Plan and execute family engagement events for new families, including Welcome Meetings, Back-to-School Nights, Family Orientation, and mid-year orientations.
• Engaging in critical conversations with families who are considering transferring out and escalating to other key stakeholders as needed.
• Plan, manage, and track completion of Welcome Visits for entering grade levels.

• Family Engagement and Communication
• Build and guide the implementation of systems for managing communication, paperwork, and office activities as needed.
• Develop school-based marketing and messaging materials for visitors, teacher recruits, and families.
• Serve as the primary source of information for families, including generating all-calls, distributing newsletters, and other communications.
• Serve as liaison between parents, students, and staff with exemplary customer service skills in order to actively engage and build relationships with stakeholders.
• Manage incoming and outgoing paperwork for students and families.
• Answer phones and direct calls to the appropriate party, as needed.
• Create and implement a plan for family surveys.
• Build and implement a parent engagement strategy and events, including but not limited to:
  • Report Card Conferences
  • Title 1 Meetings
  • Quarterly Town Halls
  • Support Grade Level Chairs in grade-level/department-level family engagement activities
• Develop and leverage trusting relationships with families in the support of the school and the child’s best interests
• Attendance
• Develop and implement incentive and intervention systems to increase student attendance
• Make daily attendance calls to absent students and support family concerns as needed to successfully reach families and impact attendance
• Auditing and supporting attendance calls and escalating family concerns as needed
• Track student attendance to maintain high data accuracy and high student attendance
• Work to ensure staff are consistently and accurately entering attendance records
• Collaborate with the Student Support Team to identify students needing additional support and design support plans and next steps
• Participate weekly in school-based Promise Teams
• Maintain high communication with families and staff to problem solve and support around attendance issues, and lead chronic absenteeism interventions
• School Operations Projects
• Act…