Senior OneStop Customer Service Associate

About FIU

Florida International University is a Top 50, preeminent public research university with 55,000 students from all 50 states and more than 140 countries, as well as an alumni network of more than 340,000. Located in the global city of Miami, the university offers more than 200 degree programs at the undergraduate, graduate and professional levels, including medicine and law. FIU faculty are leaders in their fields and include National Academy members, Fulbright Scholars and Mac Arthur Genius Fellows.

A Carnegie R1 institution, FIU drives impactful research in environmental resilience, health and technology and innovation. Home to the Wall of Wind and Institute of Environment, FIU stands at the forefront of discovery and innovation. With a focus on student success, economic mobility and community engagement, FIU is redefining what it means to be a public research university.

Supports the Call Center operations for the One Stop enrollment services department providing accurate and timely information to prospective and current undergraduate and graduate students.

• Handle a large volume of inbound calls in a timely manner. Identify customer needs, research issues, and provide solutions. Provide student support via telephone and follow-up email communication to achieve efficient and expedient solutions utilizing available institutional systems.
• Assist students with the process of admissions, registration, and financial aid by providing them with the status of their application and advising them when documents are missing.
• Demonstrate the highest level of professionalism to ensure that accurate responses are provided to applicants, prospective, and current students while documenting all interactions in the customer relationship management system.
• Perform related duties as required or as directed. The omission of specific duties does not preclude the supervisor from assigning duties that are logically related to the position.

High school diploma and six (6) years of experience.

Call center experience preferred.

Staff

$34,000-$36,000

• Begin time: 8:30 AM
• End time: 5:00 PM

Expanded Background Check

Ability to work flexible hours as needed.

As a current employee, you must log into Employee Self Service (ESS) to apply for this and any other internal career opportunity of interest. In this account, you are able to track your applicant status in "My Applications".

To be considered eligible for the position as an internal candidate, departmental staff must meet minimum requirements of the position and be in good performance standing.

Before you begin the process, be prepared to attach electronic copies of your resume or curriculum vitae, cover letter or any other documents within the application process. It is recommended to combine your cover letter and resume into one attachment. Attached documents should be in Microsoft Word or PDF format.

* This posting will close at 12:00 am of the close date.*

If you have not created a registered account, you will be asked to create a username and password for use of the system. It is recommended that you provide an active/valid e-mail account as that will be the main source of communication regarding your status within the process. In this account, you are able to track your applicant status in "My Applications".

To be considered eligible for the position as an external candidate, departmental staff must meet minimum requirements of the position and be in good performance standing.

Before you begin the process, be prepared to attach electronic copies of your resume, cover letter or any other documents within the application process. It is recommended that you combine your cover letter and resume/curriculum vitae into one attachment. Attached documents should be in Microsoft Word or PDF format. All applicants are required to complete the online application including work history and educational details (if applicable), even when attaching a resume.

* This…