Associate Director Academic Support Services; Transfer and Transition Services

About FIU

Florida International University is a top public research university with 55,000 students from all 50 states and more than 140 countries, and an alumni network of more than 340,000. Located in Miami, FIU offers more than 200 degree programs at undergraduate, graduate and professional levels, including medicine and law. FIU is a Carnegie R1 institution and contributes to impactful research in environmental resilience, health, and technology and innovation.

Supports the academic transition of transfer students by managing the course evaluation process for courses that meet University Core Curriculum requirements. Advises transfer students on lower-division and university requirements. Maintains knowledge of transfer policies and best practices. Supervises, trains, and evaluates the Transfer and Transition Services (TTS) equivalency team. Establishes and maintains relationships with college partner staff. Presents at transfer-related events.

• Collaborate with the Assistant Vice President and Director of Transfer and Transition Services in planning, developing, and disseminating the strategic vision and mission for the TTS Office.
• Monitor and improve all aspects of the course evaluation process for Transfer & Transition Services, including supervising, evaluating, and setting work priorities for a team of transfer evaluators.
• Manage and oversee proactive course evaluation processes (e.g. matriculation queries, Transfer Advising/Registration days, and prospective student-athletes).
• Hire, train, and supervise transfer evaluators and assist the Director of Transfer & Transition Services in training new staff.
• Oversee TTS involvement in new student orientation, advisor training, One Stop training, and ongoing training for academic units in transfer credit (equivalencies, accelerated credits, etc.).
• Coordinate representation at college/transfer fairs and other outreach initiatives.
• Assist TTS leadership with special student cases and advisor requests (e.g. Pre-Gordon, Global Learning, Military, Student Athletes, Readmits).
• Collaborate with TTS and Enrollment Management leadership to plan and disseminate the unit's strategic vision.
• Provide pre-transfer admission consultation and transfer credit evaluations to special populations, referring cases as appropriate.
• Develop and maintain knowledge of transfer policies at state and university levels; respond to inquiries from faculty and professional advisors.
• Create a continuous improvement plan for awarding post-secondary credit (transfer and test credit).
• Meet with transfer students to assist in the initial phases of the course equivalency process and provide referrals to campus resources as needed; advise on lower-division and university requirements and major selection.
• Research internal case records and review articulated transfer rules; request additional documentation as needed.
• Attend meetings and serve on task forces, working groups, and committees as assigned.
• Train FIU staff on new TTS processes and post-secondary credit and acceleration options.
• Maintain confidential records in compliance with ethical and legal guidelines (FERPA).
• Lead or co-lead special projects and contribute to transfer student enrollment goals through recruitment and onboarding initiatives.
• Stay current on transfer policies, procedures, and best practices through professional development.
• Perform other related duties as required.

• Bachelor’s degree and six (6) years of relevant experience, or Master’s degree and four (4) years of experience.

• Supervisory experience.
• Experience in an educational setting.
• Bilingual (e.g., Spanish & English).
• Experience with transfer students, transfer credit evaluation, and academic advising.

• Administrative

• $78,000-$80,000

Begin time: 8:30 AM

End time: 5:00 PM

Criminal Background Check

• Ability to work flexible hours as needed.
• Ability to work occasional evenings and/or weekends.

Prospective Employee

If you have not created a registered account, you will be asked to create a username and password for the system. Provide a valid email address as it will be the main communication channel. You can track your applicant status in My Applications. To be considered eligible for internal candidate status, you must meet minimum requirements and be in good performance standing.

Prepare to attach electronic copies of your resume, cover letter, or other documents; combine cover letter and resume into one attachment in Microsoft Word or PDF format. All applicants must complete the online application, including work history and education details.

This posting will close at 12:00 am on the close date.

Current Employee

As a current employee, log into Employee Self Service (ESS) to apply and track status in My Applications. To be considered eligible for internal candidate status, you must meet minimum requirements and be in good…