Associate Director Academic Support Services; Transfer and Transition Services

About FIU

Florida International University is a Top 50, preeminent public research university with 55,000 students from all 50 states and more than 140 countries, as well as an alumni network of more than 340,000. Located in the global city of Miami, the university offers more than 200 degree programs at the undergraduate, graduate and professional levels, including medicine and law. FIU faculty are leaders in their fields and include National Academy members, Fulbright Scholars and Mac Arthur Genius Fellows.

A Carnegie R1 institution, FIU drives impactful research in environmental resilience, health and technology and innovation. Home to the Wall of Wind and Institute of Environment, FIU stands at the forefront of discovery and innovation. With a focus on student success, economic mobility and community engagement, FIU is redefining what it means to be a public research university.

Supports the academic transition of transfer students by managing the course evaluation process for those courses that meet University Core Curriculum requirements. Advises transfer students on lower‑division and university requirements. Maintains knowledge of transfer policies and best practices. Supervises, trains, and evaluates the Transfer and Transition Services (TTS) equivalency team. Establishes and maintains relationships with college partner key staff. Presents at transfer related events.

• Collaborates with Assistant Vice President and Director of Transfer and Transition Services Office within Enrollment Management Services Unit in planning, developing, and disseminating the strategic vision and mission for the Transfer & Transition Services (TTS) Office.
• Monitors and improves all aspects of the evaluation process for Transfer & Transition Services, including supervising, evaluating, and setting work priorities for a team of transfer evaluators.
• Manages and provides oversight of our proactive course evaluation processes (e.g. matriculation queries, Transfer Advising/Registration days, and prospective student‑athletes).
• Hires, trains, and supervises transfer evaluators and assists the Director of Transfer & Transition Services in training new front line and transfer credit processing staff.
• Manages and provides oversight of TTS role in new student orientation, new advisor training, One Stop training, on‑going training for academic units in the area of transfer credit for staff and faculty (equivalencies, accelerated credits, etc).
• Coordinates representation at college/transfer fairs and other internal and external outreach initiatives.
• Assists TTS leadership team with special student cases and advisor requests (e.g. Pre‑Gordon, Global Learning, Military, Student Athletes and Readmits).
• Collaborates with TTS and Enrollment Management and Services leadership in planning, developing, and disseminating the unit's strategic vision.
• Provides pre‑transfer admission consultation and transfer course credit evaluations to special populations, referring cases as appropriate.
• Develops and maintains knowledge of transfer policies at both the state and university level. Responds to inquiries from faculty and professional advisors concerning transfer policies, process and procedures.
• Develops a continuous improvement plan for the awarding of post‑secondary credit (transfer and test credit).
• Meets with transfer students and assists them in the initial phases of the course equivalency process, including providing referrals to appropriate campus resources, as needed. Advises transfer students concerning lower‑division and university requirements (e.g., FLENT/FLEX, Summer Enrollment, Civics Requirement, Global Learning). Provides guidance to students on the process for selecting a major and the resources available to assist them in pursuing an academic plan.
• Researches internal student case records/archives as needed, reviews articulated transfer rules and requests additional documentation from students and/or sending institutions.
• Attends meetings and serves on task forces, working groups, and committees, as assigned.
• Trains key FIU staff (admission recruiters, advisors, One Stop staff) on new TTS processes…