Customer Service Representative

We are seeking a bilingual Customer Service Representative with experience using ERP systems to join our dynamic team. The ideal candidate is fluent in both Spanish and English, highly detail-oriented, and skilled in providing excellent customer support and accurate data entry.

• Customer Engagement
  :
  Communicate with customers via phone, email, and chat to provide information about products and services, respond to inquiries, and resolve concerns.
• Order & Issue Management
  :
  Support customers with order processing, billing questions, and troubleshooting issues to ensure a smooth and positive experience.
• Relationship Building
  :
  Develop and maintain strong, positive relationships with customers through effective and empathetic communication.
• ERP System Usage
  :
  Accurately process orders, manage customer data, and streamline service workflows using ERP systems (Macola experience preferred).
• Product Guidance
  :
  Understand customer needs and recommend suitable products or services to support their goals.
• Data Entry & Record Keeping
  :
  Maintain up-to-date and accurate customer records with high attention to detail.

• ERP Proficiency
  :
  Experience using ERP systems is required; familiarity with Macola is a plus.
• Customer Service Background
  :
  Minimum of [insert preferred years] experience in a customer service role; experience in the HVAC industry is a strong advantage.
• Communication Skills
  :
  Strong interpersonal and written communication abilities in both languages.
• Detail-Oriented
  :
  Demonstrated accuracy in data entry and record maintenance.
• Problem-Solving Abilities
  :
  Proactive approach to identifying and resolving customer concerns efficiently.
• Bilingual Skills
  :
  Fluency in both Spanish and English is a plus but not required. English only candidates are welcome.