Front Desk Associates, Brickell

Company Overview

Equinox Group is a high-growth collective of the world’s most influential, experiential, and differentiated lifestyle brands. We restlessly seek what is next for maximizing life, and boldly grow the lifestyle brands and experiences that define it. In addition to Equinox, our other brands—Soul Cycle and Equinox Hotels—are all recognized for inspiring and motivating members and employees to maximize life. Our portfolio of brands is recognized globally with locations in every major city across the United States, as well as in London, Toronto, and Vancouver.

We are looking for energetic, creative, and enthusiastic Front Desk Associates to join the Equinox team. This is a great position for candidates looking to make a significant impact in a growing and dynamic organization.

• Professionally greet members and guests
• Scan membership IDs upon members’ entrance
• Answer phones professionally
• Respond to member questions, concerns, and discrepancies
• Update members’ accounts if needed
• Maintain an orderly and clean work area
• Work opening/closing/mid-day shifts as required
• Tour members
• Provide the highest level of customer service to members, prospective members, and guests
• Aid other departments with related tasks

• Minimum of 1 year in customer service or related experience
• High school diploma, GED, or equivalent work experience
• Reliable, professional, computer‑literate, energetic, and friendly
• Interest in health, fitness, and/or sports preferred
• Friendly, vibrant, and outgoing
• Effective communication skills in person, via email, and via phone

• Ability to perform essential physical aspects of the position, such as standing for long periods, sitting, walking, squatting, stooping, reaching, and bending above and below shoulder height
• Ability to push, pull, and lift up to 50lbs at a time

• Complimentary Club membership
• Perks and incentives with our products and services, including Personal Training, Pilates, Spa, and Shop

This job description is intended to describe the general requirements for the position and is not a complete statement of duties, responsibilities, or requirements. Other duties not listed here may be assigned as necessary to ensure the proper operations of the department.

Equinox is an equal opportunity employer. For more information regarding our career opportunities, please visit our website at

All your information will be kept confidential according to EEO guidelines. Must have a legal right to work in the United States.