Client Support Representative

Are you a customer support pro with strong audio-visual, admin and call centre experience? We’d love to hear from you!

Nightlife Music is Australia’s leading music and video streaming service for business. For over 35 years, we’ve powered the soundtracks to some of the biggest and best gyms, hotels, pubs, bars, cruise ships and more.

As more amazing clients join us, we need friendly, capable people to support them.

In this full-time position, you’ll be the first point of contact for our clients, helping onboard them, troubleshooting account or tech issues and supporting their ongoing needs.

Combining phone-based support with admin and CRM work, this position requires strong attention to detail and exceptional communication skills.

• Handle client enquiries via phone and email
• Remotely update music and video content (we’ll show you how)
• Assist with onboarding new clients
• Keep accurate CRM and admin records
• Work closely with Sales and Tech teams to resolve issues

• 3+ years’ customer service experience (call centre, office-based or admin-based roles)
• Confidence with AV setups and troubleshooting (this is vital)
• Strong communication and rapport-building skills
• Experience with CRM systems and admin processes
• Ability to effectively prioritise a consistent flow of incoming work
• Someone with a calm, organised and proactive approach to solving problems

• Join a supportive, collaborative team in a dynamic and dog-friendly office, close to gyms and trendy cafes.
• Enjoy perks like free monthly lunches, regular social events, access to wellbeing resources and unlimited coffee from our barista-grade coffee machine.
• Benefit from ongoing training, support and career growth.
• Thrive in one of Australia’s largest music-tech companies.

Please submit your application through Seek with your resume and a short cover letter addressing the points above.

And just for fun, tell us your go-to song to listen to when powering through admin tasks!

To apply confidentially, please forward your resume and cover letter addressing the selection criteria to P&C Manager ( ) or click the button below.