Learning & Development Specialist

Position Summary

The Learning & Development Manager is responsible for creating, developing, implementing and assessing the effectiveness of training and development programs to enhance the overall skills and career development of all staff members. This position requires consistent adherence to policies and procedures of the department as outlined in the Biltmore Standard Operating Procedures (BSOP’S).

• Deliver all Hotel training programs including New Hire Orientation, Train the Trainer, Customer Service standards, LVX Brand Standards training.
• Create and develop materials for training as needed.
• Implements and presents corporate wide training and development programs and initiatives.
• Create and maintain updated records of staff member participation in all training and development courses, and creates and produces reports accordingly.
• Coach staff members on skills and career development.
• Conduct yearly property learning & development needs assessment, and makes recommendations with regards to programs needed.
• Deliver and ensure compliance with all training required by both state and federal laws (i.e. alcohol and food certifications, respectful workplace training, etc.).
• Work with department heads, managers and departmental trainers to ensure On the Job Training, and new hire training programs are successful.
• Responsible for maintaining Biltmore SOPs library/updates.
• Participate at public events, such as job fairs and community job outreach programs.
• Responsible for all manager welcome and/or promotion announcements.
• Maintain friendly, cordial relations with all employees.
• Build and maintain confidence and credibility with all employees.
• Possess a high level of professionalism and integrity while maintaining the confidentiality of the office.
• Manage all communications regarding employee recognition programs, events, etc.
• Maintain an open door policy to assist with any employee’s comments, questions and concerns.
• Manage, organize and execute all Employee Recognition Programs.
• Responsible for organizing, planning and executing employees’ activities, including holidays, community and company events.
• Other duties as assigned.

Bachelor’s degree in Human Resources, Business, Management or equivalent education and/or experience preferred.

Minimum three years’ experience in training and development within the hospitality industry, preferably in the local market within a luxury hospitality setting.

• Speak, read, write and understand the English language.
• Compute accurate mathematical calculations.
• Provide legible communication and directions.
• Perform job functions with attention to detail, speed and accuracy.
• Prioritize and organize.
• Think clearly, remaining calm and resolving problems using good judgment.
• Follow directions thoroughly.
• Understand guest’s service needs.
• Work cohesively with co-workers as part of a team.
• Work with minimal supervision.
• Maintain confidentiality of guest information and pertinent resort data.
• Use a computer keyboard and possess basic typing skills.
• Possess moderate to advanced computer skills.
• Work in a dynamic and constantly changing environment.
• Adept to multitasking.

• Move, lift, carry, push, pull, and place objects weighing less than or equal to 20 pounds without assistance
• Stand, sit, or walk for an extended period of time or for an entire work shift
• Reach overhead and below the knees, including bending, twisting, pulling, and stooping
• Use, carry, and operate all necessary office equipment using finger dexterity.
• Communicate with employees, managers, subordinates and guests through verbal communication, hearing ability, and visual acuity.
• Visually look at a computer for extended periods of time.
• Adapt to moderate temperatures in the hotel as thermostat is controlled by hotel environmental systems. Most work tasks are performed indoors.

• Team Player
• Demonstrates co-operation within the team and with other departments
• Listens carefully and works well with others
• Has a positive influence on others in the team and clearly enjoys working with people
• Guest Focused
• Anticipates…