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Guest Experience Escalations Specialist

Job in Miami, Miami-Dade County, Florida, 33222, USA
Listing for: Insight Global
Full Time position
Listed on 2026-02-28
Job specializations:
  • Customer Service/HelpDesk
Salary/Wage Range or Industry Benchmark: 30 - 38 USD Hourly USD 30.00 38.00 HOUR
Job Description & How to Apply Below
A leading staffing and consulting firm seeks an Escalations Analyst to manage complex guest cases and improve customer outcomes in Miami. This role requires strong collaboration with teams and experience in guest experience or customer care. The ideal candidate will lead recovery strategies while enhancing case-management processes. Compensation ranges from $30 to $38 per hour, with a comprehensive benefits package including medical, dental, and retirement options.
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