Bilingual Senior Client Support Rep; English​/Spanish

Join to apply for the Bilingual Senior Client Support Rep (English/Spanish) role at ADP

ADP is hiring a Senior Client Support Consultant
. This position is hybrid – 3 days in the Miami office and 2 days from home each week.

• Are you ready to join a company offering career advancement opportunities throughout your career journey?
• Do you want to join a company with award‑winning training and world‑class service guidelines to help you achieve success, growth, and continued learning?
• Are you looking for an inclusive environment with a culture of collaboration and belonging?

If so, this may be an opportunity for you. Read on and decide for yourself.

In this role, you will serve as ADP’s front‑line for solving clients’ challenges, including issue resolution, answering questions, helping clients, training their users on ADP technology, and more. You carry the weight of ADP’s service reputation and client satisfaction in your hands.

Your primary focus will be helping clients with 1–49 employees. Daily questions will vary, keeping the work interesting, and our top‑ranked training will set you up for success.

• Comfortable working in a metrics‑driven call center environment as part of a structured day.
• Excellent client rapport and professionalism over the phone and in writing.
• A clear and easy communication style that drives client understanding and action.
• Ability to handle a high volume of inbound calls and adapt to peak season demands.

• Fluent in both English and Spanish (read, write, and speak fluently).
• At least 3–5 years of experience in a service center/call center environment with proven positive results.
• Availability to work overtime during peak seasons.
• A college degree is a plus but not required; military experience that demonstrates teamwork, adaptability, organization, and follow‑through is also acceptable.

• Be yourself in a culture that values equity, inclusion, and belonging.
• Join Business Resource Groups to connect globally with networks and allies.
• Grow your career in an agile, fast‑paced environment with plenty of opportunities.
• Continuously learn through ongoing training, development, and mentorship opportunities.
• Enjoy best‑in‑class benefits starting on Day 1.
• Focus on mental health and well‑being with supportive resources.
• Join a company committed to giving back and generating a lasting positive impact on communities.
• Get paid time off to volunteer for causes you care about.

We are a comprehensive global provider of cloud‑based human capital management (HCM) solutions that unite HR, payroll, talent, time, tax and benefits administration and a leader in business outsourcing services, analytics, and compliance expertise. We believe our people make all the difference in cultivating a down‑to‑earth culture that embraces our core values, welcomes ideas, encourages innovation, and values belonging. We’ve received recognition for our work by many esteemed organizations.

ADP is committed to an inclusive, diverse and equitable workplace, and is further committed to providing equal employment opportunities regardless of any protected characteristic including race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, protected veteran status or disability. Hiring decisions are based upon ADP’s operating needs, and applicant merit including, but not limited to, qualifications, experience, ability, availability, cooperation, and job performance.

ADP has a long proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace. Click  to learn more about ADP’s culture and our full set of values.

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