Customer Service
Listed on 2026-02-01
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Customer Service/HelpDesk
Customer Service Rep, Bilingual
Glaub Consulting LLC has partnered with iHire to reach top talent for their opening below. Check it out and apply today!
OverviewOur client is hiring! Join their team at their beautiful Coconut Grove boat marina location by the water, near Fresh Market. Are you passionate about providing exceptional customer service and looking to join a dynamic team? Our client is actively seeking a Customer Service Representative to join their team in Miami, FL. As a Customer Service Representative, you will have the opportunity to make a positive impact on our customers experience and contribute to our company s success.
Being on time and good attendance are essential for this role.
This position requires weekend and holiday work on a rotating schedule with other team members. Hours are 8:30 to 5, 8:30 to 7pm on Saturdays. This position is fully on site, with no remote work. Employees can expect to work 40 hours a week, generally with days off during the week.
Responsibilities- Provide excellent customer service to the boat marina customers and clients
- Resolve customer inquiries and issues in a timely and professional manner
- Process payments accurately
- Assist customers with product knowledge and recommendations
- Handle complaints and provide effective solutions
- Open and close the Dockmaster s office
- Communicate with internal team members
- At least 2 years of experience with customer service in a face to face environment
- Ability to learn and adapt to new systems and processes
- Self starter and motivated to be helpful and knowledgeable
- Excellent written and verbal communication skills
- Money and payment handling skills
- Data entry
- Ability to work as a member of a team
- Timeliness and good work ethic, being on time is essential for this role
- Beginner to Intermediate Quick Books experience
- Customer Support and Payment Processing knowledge
- Pulling, Resolution, and Complaint Resolution abilities
- Microsoft Office suite at an intermediate level
- Quick Books experience is preferred
Pay for this position starts at $18/hour with the opportunity for a pay increase after the first 30 days of successful employment.
Company InformationThis client is a high end boat marina in the Coconut Grove neighborhood.
Employment Type:
Full Time
Years
Experience:
1 - 3 years
Salary: $18 - $20 Hourly
Bonus/Commission:
No
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