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Client Relationship Manager

Senior Manager, GenAI-Driven Customer Experience Transformation

Job in Miami, Miami-Dade County, Florida, 33222, USA
Listing for: Accenture
Full Time position
Listed on 2026-01-25
Job specializations:
  • Customer Service/HelpDesk
    Client Relationship Manager
Job Description & How to Apply Below
A leading global consulting firm is seeking an expert in customer support transformation. The ideal candidate has over 10 years of experience leading customer service initiatives and is proficient in utilizing GenAI solutions to enhance client offerings. Responsibilities include evaluating service capabilities, leading teams in redesign efforts, and establishing client partnerships. A Bachelor's degree is required, with preference for candidates holding an MBA.

This role offers a dynamic work environment with opportunities for professional growth.
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Position Requirements
10+ Years work experience
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