Customer Success Specialist - Miami

About Pelico

Pelico is an innovative French scale-up on a mission to revolutionize manufacturing intelligence through resource optimization. We have developed a platform that enables factories to be more agile, efficient, and resilient, minimizing disruptions and ensuring continuous productivity.

At the forefront of supply chain disruption management, we empower factories with unmatched agility and resilience. Our cutting‑edge SaaS Supply Chain Operations platform enables teams to swiftly navigate disruptions, ensuring maximum efficiency.

Since 2019, we’ve transformed operations for industry leaders in aerospace, industrial equipment, and luxury watchmaking, driving impact in 15+ countries. Trusted by Airbus, Safran, Cartier, Daikin, and Eaton, we are redefining the future of manufacturing.

With a dynamic team of over 120 professionals across the US and France, Pelico is a melting pot of top‑tier talent from Tech, Data Science, and Manufacturing domains.

Our collaborative environment fosters innovation and excellence, driving us to solve complex challenges and shape the future of manufacturing.

• Empowerment
• Ownership
• Resilience
• Outcome Orientation
• Playfulness

As a Customer Success Specialist based in Miami, you will be the primary relationship owner for our North American customers after deployment.

You are the client’s go-to person — the one who ensures they are happy, supported, and continuously extracting value from Pelico.

You will partner with technical teams (Solutions Engineering, Customer Ops) but your role is not technical:

→ Your superpower is customer relationships, problem‑solving, and orchestration.

You ensure customers succeed with Pelico, stay with Pelico, and grow with Pelico.

• Own relationships with a portfolio of enterprise manufacturing clients across the US.
• Lead customer meetings (check‑ins, reviews, QBRs); become their trusted advisor.
• Manage incoming requests and coordinate resolution with engineering teams.
• Drive product adoption through education, guidance, and proactive engagement.
• Track customer health, usage, risks, and champion retention strategies.
• Identify upsell opportunities and partner with Sales to execute them.
• Advocate for customer needs internally to influence product improvements.
• Contribute to building the Miami CXS practice: playbooks, documentation, best practices.

You will be based in Miami. We offer a hybrid work arrangement.

Pelico promotes inclusion and non‑discrimination, and acts daily in favor of social mix, gender equality, senior citizens & disability

• 5+ years in Customer Success / Onboarding roles in SaaS or enterprise tech
• Experience with enterprise accounts and complex stakeholders
• Strong communicator, relationship builder, and customer advocate
• Ability to work cross‑functionally with technical teams
• Familiarity with CRM/ticketing tools
• Thrives in fast‑paced scale‑up environments
• Based in Florida (or willing to relocate)

• Work on a highly impactful product that users love!
• A very competitive compensation package
• Stock Options:
  Available for every employee.
• Healthcare Insurance coverage: choose across 4 robust plans
• Life Insurance
• PTO: 20 days + 10 bank holidays
• Trips to France to connect with the teams (Paris)
• 401(k) plan: up to 4% of the 401(k) plan
• Quarterly employee engagement and alignment activities
• Office locations:
  In the heart of Paris (75002) and Miami, USA.

• HR screening Interview: 30-45 mins
• Hiring Manager Interview: 1h
• On‑line case study: 1h / On‑site or On‑line case study presentation: 1h
• Fit Interview: 45 mins