Front Desk Staff

Responsibilities

• Greet guests in a friendly and professional manner, providing a positive first impression onboard the cruise ship
• Check guests in and out, ensuring all necessary documentation is completed accurately and efficiently
• Handle guest inquiries and requests promptly and courteously, providing information and assistance as needed
• Maintain a clean and organized front desk area, ensuring all supplies are stocked and equipment is functioning properly
• Collaborate with other departments to ensure a seamless guest experience
• Handle cash and credit card transactions accurately and in accordance with company policies
• Maintain knowledge of ship activities, services, and amenities to assist guests with their needs
• Follow all safety and security procedures to ensure the safety of guests and crew members
• Perform other duties as assigned by the Front Desk Manager

• High school diploma or equivalent
• Previous experience in a customer service or hospitality role preferred
• Strong communication and interpersonal skills
• Ability to remain calm and professional in high-pressure situations
• Excellent organizational and multitasking abilities
• Proficient in Microsoft Office and reservation systems
• Must be able to work a flexible schedule, including evenings, weekends, and holidays
• Must be able to pass a background check and obtain necessary travel documents