Customer Support Specialist Miami, Florida

Customer Support Specialist – Miami, Florida

Location:

Miami, FL

$46,800.00/yr – $50,400.00/yr

Company:
Veo Technologies

Veo is a global leader in AI-based sports camera technology. Our innovative, fully automatic camera solution enables sports teams to record matches and training sessions without a camera operator. We’re democratizing the world of sports by granting video analysis for teams on all levels—a privilege that used to be only for the few. More than 40,000 clubs in 90+ countries record their games every week.

Growing as fast as we do, every day is different, exciting, and challenging, both on the front line and in the back office. The coolest thing is our people—brightest minds in the industry who enjoy building a great product while having fun.

We’re hiring the best customer service talent for our Customer Success team. At the heart of our strategy is to keep customers happy and guide them to get the most out of being a Veo customer. We help them with any issues they have and proactively engage them to do the best possible recordings.

• Respond to customer requests clearly and comprehensively as a front-line supporter via email, phone, and chat.
• Support the second line team by resolving general tickets and only forwarding the complex ones to the next level.
• Adhere to our KPIs for a low response time, minimal backlog, and a high customer satisfaction.
• Communicate relevant feedback and issues from customers within the support team using the right escalation flows and channels.
• Provide feedback for optimizing the processes we currently work with.

• Experience in customer-facing roles.
• Experience with tech support and/or product support.
• Excellent written communication skills.
• Passionate about helping people and making them succeed.
• Solution-oriented mindset and a structured approach to work.
• Familiarity with customer service tools is an advantage.
• Thrives in a fast-paced environment and can cope with constant change.
• Interest in sports is a plus.

• Lunch covered.
• $300 in health insurance monthly.
• 3 weeks vacation.

You will work with our Customer Support team in Miami, as part of a modern scale-up company with a revolutionary product impacting many sporting careers and lives. We are diverse, open-minded, and have a laid-back yet performance-driven culture.

Not Applicable

Full-time

Information Technology and Customer Service

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