Arena Tour Guide

Overview

Do you want to work for a Championship organization? We have the job for you! The HEAT Group is seeking to hire an Arena Tour Guide. We are seeking enthusiastic and customer-focused individuals to join our team as Arena Tour Guides. This role is perfect for someone with a passion for sports, entertainment, and Miami culture who enjoys interacting with diverse groups of visitors.

As a part-time Arena Tour Guide, you will lead engaging, informative tours of Kaseya Center, sharing behind-the-scenes insights and showcasing all that the venue has to offer.

• Lead tours of Kaseya Center, highlighting key areas such as the court, locker rooms, premium seating, and event spaces.
• Provide guests with historical facts, fun anecdotes, and current information about the arena, the Miami HEAT, and upcoming events.
• Ensure a memorable and enjoyable experience for all tour participants, accommodating special requests and answering questions as needed.
• Maintain a detailed knowledge of the arena’s operations, services, events, and Miami HEAT team history.
• Ensure the safety and comfort of tour participants throughout the tour.
• Collaborate with team members and other arena staff to provide seamless guest service.

Desired Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education And/or Experience
Associate’s degree in hospitality, communication, tourism, or a related field, or equivalent work experience. Strong customer service skills and the ability to handle questions with integrity. Flexibility with scheduling; must be available for varied shifts, including weekends, evenings, and holidays. Knowledge of Kaseya Center, Miami sports, or the entertainment industry is a plus.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender/gender identity, age, disability, marital status, sexual orientation, pregnancy, genetic information, national origin, citizenship status, veteran status, and any other legally protected status entitled to protection under federal, state, or local anti-discrimination laws. EOE & DFWP.