Manager Domestic Transportation

Position Summary

The Manager of Transportation Operations will lead all aspects of truck-based brokerage operations across Drayage, Full Truckload (FTL), and Less-than-Truckload (LTL) services. This role is responsible for developing and executing procurement strategies, managing carrier/vendor relationships, improving operational processes and systems, and driving profitable growth through accurate and competitive transportation pricing.

• Transportation Procurement & Carrier Strategy
  • Lead all procurement activities for drayage, FTL, and LTL brokerage services.
  • Build and maintain a high-performing carrier network, expand portfolio with national and regional carriers.
  • Negotiate rates, contracts, service levels, and incentives.
  • Monitor market trends to adjust procurement strategies.
• Carrier & Vendor Management
  • Develop strong partnerships with strategic carriers to ensure market relevant pricing and needed capacity across all modes and geographies.
  • Build executive relationships with top carriers to co-innovate on product design and IOPs
  • Establish carrier scorecards, KPIs, and compliance processes to communicate clear expectations and set the baseline for productive performance reviews.
  • Ensure carriers meet safety, insurance, and service standards.
  • Lead resolution of complex service issues and high impact escalations.
• Market Intelligence & Rate Strategy
  • Track and interpret market conditions across drayage, FTL, and LTL.
  • Leverage data sources to guide procurement and pricing decisions.
  • Maintain a market intelligence dashboard.
  • Adjust buy and sell rates based on market dynamics.
  • Provide regular market updates to leadership and internal teams.
• Operational Excellence & Continuous Improvement
  • Develop leading indicators, KPIs and dashboards for business performance.
  • Collaborate with Product, IT, and Operations teams to enhance workflow, systems, reporting, and process efficiency.
  • Enable end to end visibility of related milestones within customer interfaces
  • Identify/implement automation opportunities in operations and commercial processes.
  • Develop both customer and internal SOPs for transportation operations.
• Pricing, Quotations & Profitability Management
  • Oversee all customer quotations, bids, and RFQs.
  • Partner with commercial on transportation solutions, packaging and go-to-market plans
  • Ensure pricing models reflect market conditions and margin targets.
  • Monitor lane-level profitability and adjust strategy as needed to meet targets.
• Leadership & Cross-Functional Collaboration
  • Build and mentor a high-performing transportation product and operations team, embedding a culture of continuous learning, collaboration and data driven decision making.
  • Serve as subject matter expert across all transport modes to elevate our commercial strategy and enhance our service offering.
  • Partner with Sales, Operations, Finance, and Product teams to deliver company objectives around customer experience, growth and profitability.

Required:

• 8+ years of transportation or brokerage experience.
• 3+ years in a senior leadership role.
• Strong carrier procurement and negotiation background.
• Expertise in transportation pricing and margin management.
• Experience utilizing market data in procurement and pricing.
• Familiarity with TMS systems and brokerage workflows.
• Strong analytical and problem-solving skills.
• Demonstrated success in vendor management and team leadership.

Preferred:

• Experience in a mid-size or large 3PL.
• Knowledge of international or port-related operations.
• Familiarity with EDI/API integrations or digital brokerage tools.
• Bachelor’s degree preferred but not required.

• Strategic procurement & negotiation
• Market intelligence & analytics
• Operational excellence & process improvement
• Vendor/carrier relationship management
• Pricing & financial acumen
• Leadership & talent development
• Customer communication
• Data-driven decision making
• Change management