Merch Operations Specialist

Description

Teksystem's client is seeking a detail-oriented Merch Operations Specialist to join our New Business Revenue team for Latin-Iberia, focusing on US Latin, Mexico, Spain, and Brazil markets. Reporting to the Head of Revenue, New Business, this role sits at the intersection of music, artist merch, retail operations, and fan experiences teams. You'll be responsible for executing our merch operations across multiple markets and supporting the implementation of exclusive product launches.

Working directly with your manager and the broader Latin-Iberia team, you'll help bring to life the vision for our merch business while maintaining operational excellence in day-to-day activities.

The ideal candidate combines strong analytical and operational skills with a passion for music and merch, understanding both the technical aspects of retail operations and the cultural significance of music merch. You'll work closely with global teams to implement merch programs that resonate with local audiences while maintaining global standards

• Execute merch operations including:
• Support the mapping and pitching of merch opportunities to artists management and record labels in collaboration with the Merch Business Lead and the Industry Relationships team
• Analyze and manage category P&L, identifying key revenue drivers and opportunities for growth while optimizing costs and operational efficiency
• Build and maintain strategic relationships with vendors
• Managing product lifecycle from conception to launch
• Lead and support the onboarding and implementation of merch programs and physical/vinyl releases across markets
• Generate and maintain detailed performance reports, including sales metrics, inventory levels, and program effectiveness
• Coordinate with marketing and industry teams to ensure amplification initiatives and during program launch and always on
• Coordinate with the industry relationships and artists teams the amplification of merch initiatives
• Assist in vendor relationship management and day-to-day communications
• Support Artist Direct Touring (Roadie) program implementation and tracking
• Ensure compliance with established processes and timelines across all initiatives
• Maintain regular communication with US and EU merch operation teams for Latin-Iberia global program alignments
• Support the onboarding, implementation and optimization of Merch on Demand program, including catalog management and performance tracking
• Tracking inventory levels and forecasting needs

• Bachelor's degree or equivalent experience
• 3-4 years of experience in operations, retail, account management, or music industry
• 2+ years of experience owning program strategy and end-to-end delivery
• Proven track record of communicating results to senior leadership
• Strong experience leading cross-functional teams and managing change initiatives
• Excellent organizational skills and attention to detail
• Experience in project/program management and process tracking
• Ability to work effectively with multiple stakeholders, both internal and external
• Demonstrated skill in prioritizing and executing multiple tasks while meeting tight deadlines
• Proficiency in Excel and reporting tools
• Fluent in English and Spanish (Portuguese is a plus)

• Bachelor's degree
• 2+ years of demonstrable experience in operational roles
• 1+ years of account management, project management, or buying experience
• Knowledge of retail/e-commerce processes
• Strong analytical and problem-solving skills
• Experience in developing and implementing program strategies
• Proven ability to communicate effectively with internal and external teams
• Fluent in English and Spanish (Portuguese is a plus)

This position offers an exciting opportunity to be part of Amazon Music's growing merch business while developing expertise in global retail operations. You'll help bring to life products that create lasting connections between artists and fans, all while working with some of the most exciting names in Latin music.

Vendor management, Merchandising, E-commerce

Vendor management,Merchandising,E-commerce

• Fluent in…