Director, Business Development

Role Overview

As the Director of Business Development, you are responsible for identifying, developing, and closing new enterprise-level business opportunities. You'll lead strategic growth efforts across key industries, forging strong relationships with decision-makers and positioning Return Pro's integrated solutions as essential to their returns management strategy. This role is high-impact and hands-on. You'll be trusted to build meaningful relationships, shape solutions, and bring new clients into the Return Pro ecosystem across our core verticals:
SaaS, ReCommerce, and Reverse Supply Chain. At Return Pro, Business Development isn't about selling a product; it's about solving a system-wide challenge and building long-term, mission-driven partnerships. You'll have a direct hand in reshaping the future of returns and helping businesses become more sustainable and profitable at the same time.

Responsibilities

• Develop and close new business opportunities with Fortune 1000 retailers, brands, and 3PLs.
• Lead end-to-end sales cycles across software, services, and marketplace offerings.
• Build trust and credibility with executive-level stakeholders and decision-makers.
• Craft tailored value propositions that connect to our clients' operational and financial goals.
• Manage complex, multi-stakeholder deals with strategic precision.
• Partner closely with internal teams (Product, Operations, Legal, Finance) to co-create solution roadmaps.
• Stay deeply informed on industry trends, competitor positioning, and client challenges.
• Build a robust sales pipeline through proactive prospecting, outreach, and networking.
• Support the development of proposals, RFPs, pricing strategies, and presentations.
• Help shape our go-to-market strategy through feedback and market insights.

• Bachelor's degree required; MBA or Master's in Business, Supply Chain, or a related field preferred
• 5+ years of enterprise sales experience, preferably in SaaS, logistics, or B2B services
• Proven ability to build, manage, and close $500K+ deals with complex buying teams
• Experience selling into retail, manufacturing, or supply chain verticals strongly preferred
• Strategic thinker who can also execute with speed and precision
• Expert consultative seller with strong discovery, negotiation, and storytelling skills
• Self-starter who thrives in a fast-paced, high-growth environment
• Strong business acumen with an analytical mindset
• Proficient in CRM tools (Salesforce preferred), and Microsoft Office
• Excellent verbal and written communication skills
• Values aligned with Return Pro's culture:
  People-Centric Excellence, Adaptive Evolution, Practical Sustainability, and Value-Driven Partnerships