Business Analyst

Adecco is assisting a local client recruiting for Business Analyst opportunities in Miami, FL.

This is an excellent opportunity to join a winning culture and get your foot in the door with a company that supports global clients, embraces innovation, and offers a collaborative, high‑performance environment. If Business Analyst sounds like something you would be interested in, and you meet the qualifications listed below, apply now!

• Serve as the first point of contact for technical support inquiries from LATAM high‑revenue clients (Brazil focus) via phone or email, ensuring timely and accurate resolution.
• Read, analyze, and determine appropriate handling of technical requests involving treasury, cash management, card, and depository products accessed through the bank’s electronic platforms.
• Collaborate with internal business partners to resolve client issues and provide end‑to‑end customer support.
• Provide systems training, education, and support to LATAM clients, acting as a seasoned technical liaison and contributing to system implementation, conversions, and enhancements.

• Must be fluent in Portuguese and English
  ; Spanish is a plus.
• 1–2 years of banking/financial industry experience and 1+ year of customer‑facing experience.
• Strong skills in oral & written communication, active listening, critical thinking, time management, problem‑solving, multitasking, and relationship building.
• Proficiency with Microsoft Excel, Outlook, PowerPoint, and Word.
• Ability to conduct discussions confidently with clients and navigate multiple computer systems simultaneously.
• Ability to work under pressure, independently manage workload, adapt to ongoing change, and receive coaching/feedback.
• IT degree preferred or equivalent experience; 3+ years technical support or banking services experience preferred.

• Pay: $32.06 per hour
• Shift: Monday – Friday; 7:00 AM – 4:00 PM (Brazil business hours)
• Assignment Length: 12‑Month Assignment
• Weekly paycheck
• Dedicated Onboarding Specialist & Recruiter
• Access to Adecco’s Aspire Academy with thousands of free upskilling courses

• Hybrid role in Miami Lakes, FL, minimum 3 days onsite.
• Some U.S. holidays will apply—manager will discuss during interview.

This Business Analyst role is being recruited for by one of our Centralized Delivery Team and not your local Branch. For instant consideration for this position and other opportunities with Adecco in Miami, FL, apply today!

Pay Details: $32.06 per hour

Benefit offerings available for our associates include medical, dental, vision, life insurance, short‑term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.

Equal Opportunity Employer/Veterans/Disabled

Military connected talent encouraged to apply

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The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

• The California Fair Chance Act
• Los Angeles City Fair Chance Ordinance
• Los Angeles County Fair Chance Ordinance for Employers
• San Francisco Fair Chance Ordinance

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.