Warehouse & eCommerce Operations Specialist

At Mia Aesthetics, we are not just leading the way in plastic surgery-we're redefining it.

Our goal is simple: to ensure everyone has access to the highest quality plastic surgery without the premium price tag. With an elite team of plastic surgeons across the U.S. and a family of over 80,000 satisfied patients, we're on a / mission to make beauty accessible to all.

Mia Aesthetics provides on-the-job training, professional development opportunities, opportunities for advancement, benefit offerings, and more.

Be a part of a team transforming lives and supporting dreams every day!

Requirements

The Warehouse & eCommerce Operations Specialist is responsible for the daily operational execution of warehouse logistics and online order fulfillment supporting multiple cosmetic surgery clinics nationwide and a direct-to-consumer eCommerce platform. The position requires strong attention to detail, operational discipline, inventory accuracy, and a high level of accountability.

Warehouse Operations

• Oversee day-to-day warehouse operations in alignment with company policies and operational standards

• Oversee receiving, warehousing, distribution, and inventory control processes

• Maintains accurate stock levels and reconciles physical inventory with data storage systems

• Coordinates inbound and outbound shipments with vendors, freight carriers, and clinics nationwide

• Optimizes warehouse layout to maximize space utilization and operational efficiency

• Ensures compliance with all warehousing, shipping, and transportation regulations

• Maintains health, safety, hygiene, and security standards in accordance with OSHA guidelines

• Performs regular cycle counts and assist with forecasting and replenishment planning

• Investigates and resolves inventory discrepancies

• Assists with supply chain continuity and product availability planning

eCommerce Operations & Shipping

• Processes, picks, packs, and ships all eCommerce orders accurately and within established time frames

• Ensures timely fulfillment and delivery tracking for customer orders

• Manages shipping platforms (UPS, Fed Ex, USPS, etc.) and negotiates rates when applicable

• Coordinates returns, exchanges, and reverse logistics

• Maintains accurate product listings, SKU data, and inventory synchronization between warehouse and online platforms

• Monitors order accuracy, shipping performance metrics, and customer satisfaction indicators

• Identifies and resolves fulfillment delays or shipping issues

• Supports promotional launches, restocks, and product rollouts

• Maintains packaging standards to protect product integrity and brand presentation

Coordination & Reporting

• Liaise with clinic administrators, clients, vendors, and transport providers

• Provides operational reporting to leadership as needed

• Monitors quality of service and implement improvements when necessary

• Plans daily work tasks and rotations to ensure operational flow

• Completes additional duties as assigned

Skills

• Strong experience in distribution, shipping, logistics, and warehouse operations

• Experience with inventory management systems and forecasting techniques

• Knowledge of shipping platforms and eCommerce fulfillment systems

• Strong analytical and reconciliation skills

• Excellent attention to detail and organizational skills

• Strong time management and problem-solving skills

• Professional verbal and written communication skills

• Excellent organizational skills

• Proficiency in Microsoft Office Suite (Outlook, Teams, Excel, Word)

• Ability to work independently with minimal supervision

• Bilingual in Spanish preferred

Education & Experience

• Associate's degree in Logistics, Supply Chain, Business, or related field preferred

• Minimum 2 - 4 years' experience in warehouse and shipping operations

• Experience supporting multi-location distribution environments preferred

• Forklift certification required

• OSHA certification required

Physical Requirements

• Ability to lift, pull, or push up to 100 lbs.

• Ability to stand, squat, bend, and lift for extended periods

• Ability to operate warehouse equipment safely

Travel Requirements

• Local travel as needed

• Other travel may be required for new location setups in various states

• Must possess a valid and active driver's license