Print Room Technician

Responsibilities

• Operate and maintain print, copy, and scanning equipment, including printers, copiers, scanners, and multifunction devices, to provide reliable and efficient print services to guests and crew members.
• Monitor print queues, prioritize print jobs, and troubleshoot technical issues with print equipment, such as paper jams, toner replacement, and print quality problems, to ensure uninterrupted printing operations.
• Receive and process print requests from guests, crew members, and onboard departments, including documents, boarding passes, tickets, forms, and promotional materials, and produce high-quality prints in a timely manner.
• Assist guests and crew members with print-related inquiries, issues, and requests, providing guidance on printing options, file formats, and document specifications, and ensuring customer satisfaction with print services.
• Maintain inventory of print supplies, such as paper, toner cartridges, and maintenance kits, and reorder supplies as needed to ensure adequate stock levels and minimize disruptions to print operations.
• Coordinate with onboard departments, such as guest services, event planning, and administration, to support their printing and document needs, including printing signage, menus, schedules, and event materials.
• Adhere to company policies, procedures, and standards for print operations, data security, and confidentiality, ensuring compliance with regulatory requirements and industry best practices.
• Maintain cleanliness and organization in the print room, equipment storage areas, and work spaces, and perform routine maintenance and cleaning tasks to ensure a safe and hygienic environment.

• High school diploma or equivalent; additional education or training in printing technology, graphic design, or related field is a plus.
• years of experience in print production, copy center operations, or document services, with proficiency in operating digital print equipment, such as printers, copiers, and scanners.
• Strong technical skills and knowledge of print software, file formats, and print settings, with the ability to troubleshoot print-related issues and perform routine maintenance on print equipment.
• Excellent customer service and communication skills, with the ability to interact professionally with guests, crew members, and internal stakeholders to understand their print needs and provide effective solutions.
• Attention to detail and accuracy in print production, with the ability to follow instructions, review print proofs, and ensure the quality and consistency of printed materials.
• Ability to work independently with minimal supervision, prioritize tasks, and manage time effectively to meet deadlines and deliver timely print services in a fast-paced environment.
• Flexibility to work varied shifts, including evenings, weekends, and holidays, as required in a 24/7 operation onboard a cruise ship.