Key Account Manager

Key Account Manager

Affirm is reinventing credit to make it more honest and friendly, giving consumers the flexibility to buy now and pay later without hidden fees or compounding interest. We are committed to building lasting partnerships with merchants for long‑term growth and revenue. As a Key Account Manager, you will join a growing team driving value and growth with large strategic merchants.

• You will oversee a portfolio of key accounts and be responsible for developing and driving strategic initiatives, including complex contract negotiation, pricing, and expansion opportunities to drive revenue and GMV.
• Develop and execute sophisticated account plans that include financing optimizations, executive relationship engagement, and marketing strategies against ambitious timelines.
• Analyze partner performance and recommend programs to increase product adoption, grow up‑funnel awareness and visibility, and sell into expansion opportunities.
• Orchestrate cross‑functional teams across Product, Technical, Credit, Analytics, Marketing, and Risk to execute partnership initiatives and drive business results.
• Manage customer health to ensure overall customer satisfaction and business results.
• Drive customer advocacy and critical issues by collaborating with development, product management, and support teams to improve the affim offering for our merchants.

• Experience negotiating and closing large, complex commercial contracts for leading companies.
• Strong written and verbal communication skills, including the ability to give compelling presentations.
• Experience leading cross‑functional projects with high attention to detail.
• Ability to build productive internal and external relationships and influence toward outcomes; outstanding executive presence.
• Excellent analytical abilities to review merchant performance and report on the impact of specific programs to internal and external stakeholders.
• Knowledge of retail, consumer finance offerings, integrated software solutions, and e‑commerce (preferred).
• Comfortable using Salesforce and standard BI tools.

Pay Grade: K
Equity Grade: 6
Base pay is part of a total compensation package that may include equity rewards, monthly stipends for health, wellness, and tech spending, and benefits (including 100% subsidized medical coverage, dental and vision for you and your dependents).
U.S. On Target Earnings (CA, WA, NY, NJ, CT): $175,000 - $237,500 per year
U.S. On Target Earnings (all other U.S. states): $155,000 - $217,500 per year

• Health care coverage – affirm covers all premiums for all levels of coverage for you and your dependents.
• Flexible Spending Wallets – generous stipends for spending on technology, food, lifestyle needs, and family forming expenses.
• Time off – competitive vacation and holiday schedules allowing you to take time off to rest and recharge.
• ESPP – an employee stock purchase plan enabling you to buy shares of affirm at a discount.

We believe it’s on us to provide an inclusive interview experience for all, including people with disabilities. We are happy to provide reasonable accommodations to candidates in need of individualized support during the hiring process.
For U.S. positions that could be performed in Los Angeles or San Francisco, pursuant to the San Francisco Fair Chance Ordinance and Los Angeles Fair Chance Initiative for Hiring Ordinance, affirm will consider qualified applicants with arrest and conviction records.

Visa sponsorship is not available for this position.

Affirm is proud to be a remote‑first company. The majority of our roles are remote and you can work almost anywhere within the country of employment. Some roles may occasionally require work out of the assigned affim office.

Seniority level:
Mid‑Senior level

Employment type:

Full‑time