Chief of Staff- Supply Chain Management; SCM Americas

Chief of Staff
- Supply Chain Management (SCM) Americas

We help the world run better. At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. The work is challenging – but it matters. You'll find a place where you can be yourself, prioritize your wellbeing, and truly belong.

What's in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed.

Preferred locations:
Miami, Newtown Square (PA), New York, Buenos Aires. Open to other locations in the Americas.

The Chief of Staff (CoS) for SCM Americas is a strategic and operational leadership role supporting the Head of SCM across the Americas region. The CoS acts as a trusted advisor, operational integrator, and force‑multiplier—driving execution, governance, cross‑functional alignment, and organizational effectiveness across Sales, Customer Success, Solution Advisory, Integrated Delivery, and Partner teams.

This role ensures disciplined operating rhythms, accelerates execution on strategic priorities, enables business transformation, and strengthens cross‑LOB collaboration to drive revenue growth, customer outcomes, and internal operational efficiency.

Bilingual in English/Spanish is strongly preferred.

• Oversee daily operations and priorities across the Americas SCM organization, enabling effective time, resource, and initiative management for the Head of SCM.
• Establish and manage an integrated operating calendar covering QBRs, MBRs, forecast reviews, customer engagements, leadership meetings, and field enablement routines.
• Drive alignment between Sales, Customer Success, SCM Global, Regional Team, Services, & GTM operations to ensure synchronized execution.
• Develop and professionalize governance for renewals, deal reviews, escalations, and cross‑functional issue resolution.
• Identify operational gaps and friction points—working across LOBs to remove barriers and drive process simplification (e.g., Quote2
  
  Cash, renewals governance, partner processes).
• Lead preparation and content development for executive reviews, customer meetings, leadership communications, and strategic forums.
• Coordinate strategic planning cycles, organizational design updates, and key transformation initiatives across SCM Americas.
• Collaborate closely with the SCM VAT to drive employee engagement, culture programs, and field readiness.
• Plan and execute leadership offsites and participation in flagship events such as Sapphire.
• Manage special projects, analytics, and cross‑functional initiatives on behalf of the Head of SCM.
• Maintain operational rigor, ensuring predictable execution and transparency across the SCM business.

• 5+ years of experience in enterprise software, supply chain, cloud, or related fields.
• Strategic thinker with ability to operate in fast‑paced, ambiguous environments.
• Exceptional communication, stakeholder management, and executive presentation skills.
• High integrity and proven ability to handle confidential and sensitive information.
• Strong business acumen with understanding of SaaS, supply chain processes, customer lifecycle, and field operations.
• Experience in Sales, Customer Success, Solution Advisory, or operational roles preferred.
• Demonstrated ability to influence across matrixed organizations and drive alignment.
• Outstanding organizational, analytical, and project management capabilities.
• Bachelor’s degree required; advanced degree preferred.

The Chief of Staff for SCM Americas operates at the center of a rapidly transforming, high‑impact Line of Business. This role directly shapes strategy, improves execution discipline, and strengthens the operational foundation required for growth, customer success, and organizational clarity. The CoS ensures the leadership team remains focused on the highest‑impact priorities while enabling a more predictable and aligned operating model across the region.

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