Customer Operations Specialist

Join GoTu, a dynamic, growth‑stage company that is revolutionizing the dental industry. Our on‑demand web and mobile platform connects licensed dental professionals with dental offices, meeting temporary and full‑time staffing needs. At GoTu, innovation meets meaningful relationships to empower practices and professionals alike.

We are seeking a proactive and empathetic Customer Operations Specialist who will support customers throughout their lifecycle while ensuring smooth operational processes behind the scenes. This role sits at the intersection of customer support, operations, and product, helping customers resolve issues, guiding them through processes, and ensuring internal workflows run efficiently.

• Troubleshoot account, product, or service‑related issues.
• Partner with Operations, Product, Engineering, Sales, or Compliance teams to resolve customer‑impacting issues.
• Manage incoming case volume using internal tools and workflows.
• Ensure operational tasks are completed accurately and within defined service‑level agreements (SLAs).
• Follow company policies, compliance requirements, and standard operating procedures (SOPs).
• Advocate for the customer by proactively flagging trends, bugs, or product gaps.
• Support customer education by sharing resources, guides, and best practices.

• 2+ years of experience in credentialing with a high‑level understanding of sensitivity.
• Bachelor’s Degree or equivalent experience (required).
• Superb verbal and written communication skills.
• Thrives in a fast‑paced, high‑growth environment.
• Commitment to diversity, equity, and inclusion and alignment with our mission.
• Strong sense of accuracy and attention to detail.
• Ability to identify opportunities to streamline workflows, reduce customer friction, and improve overall satisfaction.
• Ability to manage time effectively in a high‑volume environment.
• Problem‑solving mindset with comfort navigating ambiguity.
• Experience with CRM tools (e.g., Salesforce) preferred.
• Familiarity with operational workflows, compliance processes, or document verification is a plus.
• Empathy, patience, and a customer‑first attitude.

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GoTu Technology, Inc. is an equal‑opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

If you are passionate about driving enterprise growth and building meaningful relationships, we invite you to apply and be part of our innovative team.