Process Excellence Specialist II

Process Excellence Specialist II at AFFIRM – responsible for driving process improvement, program management, and cross‑functional collaboration within our Shared Services team.

What You’ll Do

• Operate as a product and process expert across business areas and pillars.
• Inform, influence, and execute new strategies and tactics using sound analysis and impact metrics to drive product investments.
• Monitor the effectiveness of key product work streams and make recommendations for improvement.
• Hold Operations and Product accountable to key KPIs, ensuring missed metrics are addressed with a comprehensive mitigation plan.
• Work with product and engineering partners to enhance their knowledge of current customer experiences and existing opportunities.
• Maintain and utilize complex dashboards for performance insights.
• Attend weekly, monthly, and quarterly governance meetings with Product, Operations, and Analytics.
• Manage the development and implementation process of the company’s products and services.
• Act as the primary escalation point for Product and Engineering Leads and coordinate the resolution of technical issues.
• Plan, perform, and implement process improvement initiatives utilizing Lean Six Sigma methodologies.
• Organize, lead, and facilitate cross‑functional project teams.
• Diagram, evaluate, and maintain operational processes.
• Design and conduct technical user acceptance testing, providing feedback and guidance to product partners to improve process performance and product quality.
• May be extended to include other areas of program management and process design, requiring a working knowledge of these areas.

What We Look For

• 3+ years of experience in Program Management, Product Operations, Business Analytics or a similar function.
• Certification in Six Sigma, Project Management, or Design Thinking.
• Experience delivering large‑scale business changes.
• Experience owning program strategy, end‑to‑end delivery, and communicating results to senior leadership.
• Experience managing and delivering successful programs, consistently meeting or exceeding timelines.
• Experience using critical thinking/problem solving, leveraging data to articulate problems, develop recommendations, and measure performance.
• Experience analyzing, documenting, and mapping operational processes through workflows.
• Strong understanding of regulatory requirements in the financial services space.
• SQL experience and ability to pull data from data warehouses is a plus.

Base Pay Grade – F
Equity Grade – 3

Affirm focuses on providing a transparent pay structure based on location, experience, and job‑related skills. Base pay is part of a total compensation package that may include equity rewards, monthly stipends for health, wellness, and tech spending, and benefits (including 100% subsidized medical coverage, dental, and vision for you and your dependents).

USA base pay range (CA, WA, NY, NJ, CT) per year: $90,000 – $110,000
USA base pay range (all other U.S. states) per year: $80,000 – $100,000

Affirm is proud to be a remote‑first company! The majority of our roles are remote and can be performed from anywhere within the country of employment. Certain proximal roles may occasionally require working out of an assigned AFFIRM office.

Benefits

• Health care coverage – AFFIRM covers all premiums for all levels of coverage for you and your dependents.
• Flexible Spending Wallets – generous stipends for technology, food, various lifestyle needs, and family‑forming expenses.
• Time off – competitive vacation and holiday schedules allowing you to take time off to rest and recharge.
• ESPP – an employee stock purchase plan enabling you to buy shares of AFFIRM at a discount.

We believe It’s On Us to provide an inclusive interview experience for all, including people with disabilities. We are happy to provide reasonable accommodations to candidates in need of individualized support during the hiring process.

[For U.S. positions that could be performed in Los Angeles or San Francisco] Pursuant to the San Francisco Fair Chance Ordinance and Los Angeles Fair Chance Initiative for Hiring Ordinance, AFFIRM will consider for employment qualified applicants with arrest and conviction records.

Seniority Level

Associate

Employment Type

Full‑time

Job Function

Management and Manufacturing