Head of Client Success; East Cost

Head of Client Success (East Cost candidates only)

Miami, FL or Remote

The Company's vision is to Automate Action of the leading companies in the physical economy, from Entertainment, QSR's, Retail and beyond. It's using computer vision AI to Measure, Alert and provide AI-generated Recommendations at the operations of leading companies such as Merlin/Legoland, 7-11, Tanger Outlets, Manhattan Mini Storage, Charlotte Hornets, Calgary Flames, and more. In the near future, Safari AI will use this data and to suggest how its clients can optimize its SOPs to generate more revenue and create more valuable guest and staff experiences.

Safari AI is seed-funded by leading venture capital investors and expects to raise its Series A in 2025.

Safari AI is co-founded by Ali Vahabzadeh & Kaiwen Yuan, two leaders who have meaningful exits under their belts and have managed large, high-performing Go To Market and Engineering teams. The company is headquartered in NYC where the GTM team is based and works from the office five days a week, while Engineering is distributed between North America and Brazil.

You're excited about building a product and creating a market that hasn't been done before. You have a strong bias toward action when you are stuck but are not afraid to ask for help when you need to. You're high agency, and eager to test new ways of doing things, taking advantage of the freedom and culture an early stage startup can afford you.

You're eager to lead the company's engagement with category leaders in a variety of industries, solving some of their biggest challenges.

Up to now, Client Success and upselling existing clients has been performed by the CEO and others on the Go To Market team. Now that we have over a dozen enterprise clients and growing fast, Safari AI needs a dedicated leader to help these existing clients succeed and take full advantage of the platform. This first CS manager should be located on the east coast (for client travel reasons) and will report to and work directly with the CEO.

We welcome CS managers, Account managers, and top-tier management and transformation consultants to apply.

• Mandatory #1:
  Track record of making enterprise clients insanely happy by being the main point of contact in relationships
• Mandatory #2:
  You can point to specific value created and show how you calculated ROI for clients
• AI-first:
  We expect you to be currently be using and utilize as many relevant AI tools available to leverage your time and 'multiply yourself'
• Fast technical learner: eager to learn about new technologies
• Experience crafting, soliciting and communicating ROI, Payback Periods, and other financial performance metrics
• Proven ability and willingness to serve clients in a variety of industries, not just one vertical
• Early- to Mid-stage startup experience, preferably in a "doer" role, not just management. Demonstrate to us that you're not relying on your employer's logo to retain & upsell
• Excellent written and verbal communication skills
• Willingness to travel for client meetings and conferences
• Experience building and managing a team a plus, but not required

• An opportunity to shape an early-stage AI startup and revolutionize how businesses improve speed of service and optimize operations
• Professional growth at a fast-growing, venture-funded startup with proven founders
• Competitive salary and meaningful equity for founding team leaders