Business Operations Manager

The ideal candidate for this role must be able to operate with certain levels of ambiguity or minimal direction, take initiative, have a disciplined work ethic, and able to operate in a fast-paced environment.

• Fluent in English and Spanish a must.
• Minimum 3 years experience in Operations required.

• Manage daily order intake across wholesale, private-label, and internal channels.
• Coordinate roasting, grinding, brewing, and packaging schedules to meet customer timelines.
• Oversee fulfillment accuracy, shipping preparation, and delivery scheduling.
• Communicate with customers regarding order status, delivery timing, and special requirements.

• Build and maintain demand forecasts based on sales trends, seasonality, and customer patterns.
• Analyze production efficiency, cost-of-goods, labor utilization, and inventory turnover.
• Provide reports and insights to leadership for operational planning and margin improvement.
• Support financial modeling and production planning for new customers and private-label programs.

• Monitor and maintain inventory across green coffee, roasted coffee, cold brew inputs, and packaging materials.
• Manage supplier communications for purchasing, lead times, product availability, and shipment tracking.
• Forecast raw material needs based on sales projections and production capacity.
• Manage receiving processes and ensure proper documentation and organization.

• Coordinate local deliveries and manage third-party carrier shipments.
• Optimize routing, scheduling, and load planning to reduce inefficiencies.
• Ensure all outbound shipments meet quality, accuracy, and timing requirements.
• Maintain relationships with logistics partners and monitor carrier performance.

• Support invoice creation, credit memos, and basic financial workflows.
• Maintain SOPs and assist with the rollout of new operational procedures.
• Assist with onboarding new private-label clients, customer setups, and product launches.
• Work closely with roasting, production, and delivery teams to ensure alignment.

• Minimum 3 years of experience in operations, supply chain, logistics, or production management.
• Experience in food & beverage, CPG, or manufacturing strongly preferred.
• Strong forecasting and analytical skills; proficiency with spreadsheets and inventory systems.
• Excellent communication and organizational abilities.
• Ability to lift 50–75 lbs and work in a warehouse/production setting.
• Valid driver’s license and clean driving record required.
• Full-time U.S. work authorization/visa required.
• Starting salary: $50,000 annually
  , with potential increases based on performance and experience.
• Opportunities for growth within a rapidly expanding coffee company.
• Coffee perks, product discounts, and exposure to all sides of the business.

This job description is not an exhaustive list of all functions that the employee may be required to perform, and the employee may be required to perform additional functions. Escondido Specialty Coffee reserves the right to revise the job description at any time and to assign additional duties and responsibilities as needed.

Employment with Escondido Specialty Coffee is at-will. The employee must be able to perform the essential functions of the position satisfactorily and, if requested, reasonable accommodations may be made to enable qualified individuals with disabilities to perform essential functions of their job, absent undue hardship.

Escondido Specialty Coffee is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state or local protected class.

Job Type: Full-time

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