Rooms Administrative Assistant - Park Hyatt Phu Quoc - Vietnamese Nationality

Rooms Administrative Assistant - Park Hyatt Phu Quoc - Vietnamese Nationality only

"When you work in Hawaii, in addition to learning about the functional aspects of running a hotel — like the proper way to make a bed or how to best handle luggage — it’s critically important to understand Hawaiian culture and the spirit of ‘ohana, or ‘family.’ When opening the first Andaz property in Hawaii, our team participated in Hawaiian culture training to help us understand what ‘ohana truly means.

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To assist with the administrative tasks of the Director of Rooms, with strong communication to ensure the smooth and effective running of the department.

• Maintain records, contracts, and confidential documents.
• Organize office systems and filing (manual and electronic).
• Assist with time & attendance tracking and hotel management rosters.
• Create purchase orders and online forms.
• Schedule appointments and prepare meeting minutes.
• Handle room reservations and guest correspondence.

• Provide excellent service to internal and external customers.
• Resolve inquiries and complaints efficiently.
• Foster positive relationships with guests and colleagues.
• Support proactive task management for smooth division operations.

• Assist with HR-related coordination and administrative tasks.

• Collaborate flexibly with other hotel staff.
• Adhere to hotel policies, especially regarding safety and hygiene.
• Perform other duties as assigned.

• Minimum requirements
• 3 years of experience in the same position
• Pre-opening experience is preferable
• Luxury background in resort and urban city
• Excellent communication skills in both spoken and written English