Account Coordinator - Hotel Entertainment

Miami, FL (On-site) | Type:
Hourly (40 hours/week) |

Reports To:

Account Management

Instructions to Apply:

Please email a personally written cover letter (no more than 2 paragraphs) and your resume to Jessica Berger at  in addition to completing the Linked In form. Applications submitted without a personally written cover letter will not be considered.

MHW is the hospitality industry's leading curator and manager of entertainment programming. Over 125 hotels, resorts, and hospitality properties across the United States trust our expert team to exclusively manage their entertainment programs. We work on the property's behalf to implement their vision for a unique guest experience with an unlimited variety of top-quality local entertainment, including musicians, DJs, bands, and other resort activities.

Visit  for more.

The Account Coordinator (AC) is a key administrative and coordinator position, designed to remove routine workload from the Account Management lead and Entertainment Manager team so they can focus on client facing responsibilities. This is an entry-level, hourly role (40 hours per week) with potential opportunity for overtime. The AC must be successful through clarity and repeatable workflows. The job is intentionally structured around defined administrative responsibilities, standardized communication, and system maintenance, and will contribute to the ongoing growth of the organization.

This role is ideal for someone who is highly organized, thrives in a fast paced hospitality environment and can blend high-end client service, ownership of details, follow through, and problem solving while working closely within a team.

• Provide administrative support to the Account Manager (AM) and team, helping reduce administrative workload and protect time for client facing responsibilities.
• Schedule and coordinate meetings for the Account Management Team including: monthly strategy calls, quarterly check-ins, and facilitating logistics for quarterly business reviews.
• Build meeting agendas, capture notes, and send follow-up recaps.
• Track action items, due dates, and follow through. Collaborate with internal team members and clients as appropriate.
• Maintain client contact lists and ensure communications are logged consistently.
• Maintain booking checklists and ensure required details are collected and logged.
• Confirm gig details are complete and accurate in booking system, and flag risk when details are missing or confirmations are pending.
• Send routine confirmations and reminders using approved templates when appropriate.
• Track outstanding open dates and pending confirmations, and prepare a weekly needs list for the team of backlog, unfilled dates and potential risks.
• Support performer communications as directed using standard templates.
• Maintain and ensure requests move through the workflow daily within defined capacity blocks.
• Keep Airtable accurate and current, and maintain shared templates, checklists, and trackers.
• Produce weekly administrative reporting inputs for Account Management scorecards.

• 1 - 3 years in hospitality, entertainment, or a coordination/support role (entry level candidates encouraged).
• Strong organizational skills with excellent attention to detail. Able to manage multiple priorities and follow through consistently.
• Comfortable multitasking in a fast-paced environment while staying calm, reliable, and process-driven.
• Strong written and verbal communication skills (email, phone, internal coordination).
• Team-first mentality with a proactive approach to problem solving and ownership.
• Comfortable working in a lean environment where repeatable workflows, accuracy, and accountability matter.
• Proficiency with tools like Airtable (or similar), Google Workspace, and shared inbox workflows is a plus.