Receptionist, Administrative​/Clerical

Overview

Become a part of our caring community and help us put health first. The Receptionist performs basic administrative, clerical, operational, customer support and computational tasks while greeting patients in a friendly manner. You will report to the Center Administrator.

• Operate a switchboard or multi-line phone and maintain call logs.
• Take and distribute accurate messages, greet visitors, determine the nature of their visit, issue visitor passes and maintain visitor logs.
• Alert appropriate party of visitor arrival or direct visitors to appropriate office, department or employee.
• Respond to routine inquiries from internal or external sources (e.g., location, hours of operation, phone numbers, email address).
• Perform miscellaneous administrative activities such as booking meeting rooms, typing, organizing and distributing mail, and receiving/sending courier packages.

• At least one year of experience in a healthcare setting preferred, but candidates with a customer service background in retail, hospitality, legal, insurance or call centers will be considered.
• MUST be bilingual in English and Spanish.
• Excellent customer service and multi-phone line skills.
• Team player; ability to multitask; detail-oriented and organized.
• Knowledge of MS Office (Word, Excel, Outlook, Access).
• Other administrative duties as assigned.

• Value-based care model experience.
• Knowledge of medical terminology.
• Experience with EMR systems (Electronic Medical Records).

Working Hours: Monday – Friday 8:00 to 5:00.

This role is considered patient-facing and is part of Humana's Tuberculosis (TB) screening program. If selected for this role, you will be required to be screened for TB.

Humana values personal identity protection. Applicants may be asked to provide their Social Security Number if it is not already on file. When required, an email will be sent from  with instructions on how to add the information into your official application on Humana's secure website.

Scheduled Weekly

Hours:

40

Pay Range: The compensation range below reflects a good faith estimate of starting base pay for full-time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job-related skills, knowledge, experience, education, certifications, etc.

$38,000 - $45,800 per year

This job is eligible for a bonus incentive plan. This incentive opportunity is based upon company and/or individual performance.

Humana, Inc. and its affiliated subsidiaries (collectively, “Humana”) offers competitive benefits that support whole-person well-being. Benefits include medical, dental and vision coverage, 401(k) retirement savings plan, paid time off (including PTO, company and personal holidays, volunteer time off, paid parental and caregiver leave), disability, life insurance and other opportunities.

About Conviva Senior Primary Care: Conviva provides proactive, preventive care to seniors, including wellness visits, physical exams, chronic condition management, screenings, minor injury treatment and more. As part of Center Well Senior Primary Care, Conviva’s value-based approach aims to deliver quality care when needed most at lower cost, addressing social, emotional, behavioral and financial needs that affect well-being.

About Center Well, a Humana company: Center Well creates experiences that put patients at the center. As the nation’s largest provider of senior-focused primary care and a large provider of home health services, Center Well focuses on whole-person health. Humana Inc. (NYSE: HUM) oversees Center Well, offering stability, benefits, and opportunities to grow. We employ thousands of clinicians committed to putting health first for teammates, patients, communities and the company.

It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. Humana also conducts affirmative action in compliance with applicable laws to employ and advance individuals with disabilities or protected veteran status, and to base all employment decisions on valid job requirements.