Hybrid-Order Entry Associate

Company Overview

Established in 2002, FOH® is a global award-winning hospitality and food service manufacturer brand including:
Front of the House® and room
360˚ by FOH®. Delivering more than products, our company and culture has received numerous recognitions through the years and was also featured in Fortune Magazine as “Best Workplaces in Manufacturing and Production”. We are proudly certified as WBENC (Women’s Business Enterprise National Council) and LGBT Business Enterprise (LGBTBE®) partners and suppliers.

DEI Workplace™ Certified 2024 & 2023 | Most Family Friendly Employers™ 2024 | B est Workplaces in Manufacturing & Production™ 2023 | Best Dog-Friendly Company 2021 | Great Place to Work® Certified  | Best Workplaces in Manufacturing & Production™ 2020

FOH® is Diversity, Equity, Inclusion Workplace Certification™ Certified – LGBTQ+, Family, and Women Friendly | Diversity for Social Impact

• This is a permanent, full-time hourly + benefits role
• Our Headquarters office is located at 7630 Biscayne Blvd., Miami, FL 33138
• This role participates in our hybrid schedule:
  Hybrid
  
  Schedule:
  
  Monday & Friday; 2 days working remotely. Tuesday, Wednesday & Thursday; 3 days working in the headquarters office.

The Sales Order Entry Associate is part of the Sales & Customer Service Team. This role contributes to the success of the company by processing incoming orders and optimizing partnerships with SCS Team Leads through exceptional, solution-oriented service. The Associate supports our vision by processing all orders, assisting with inquiries, and supporting the Sales & Customer Service team as needed.

This Associate role is a foundational position in which the skills and desired characteristics for professional growth within FOH® are developed.

• Demonstrates high energy and ownership towards supporting the Sales & Customer Service team
• Communicates any issues to the FOH® team in a timely manner as it relates to assigned orders, including purchase order discrepancies , system failures, etc.
• Accurately processes samples and orders via SAP Business One software for assigned orders and helping with other orders as needed
• Completes open order monthly reporting on SAP Business One
• Responds to all internal communications and inquiries within 2-4hours
• Works in tandem with other team members to ensure business partner efficiencies and results
• Records personal daily punches and approves accurate bi-weekly time and attendance records
• Actively participates and engages in all one-on-one and group meetings
• Performs other duties as assigned
• Promotes our FOH® Culture in all interactions

Experience:

Minimum 1+ years’ experience in customer service in an office environment, call center, or hospitality industry

• Follows directions and works under pressure to meet deadlines
• Stress and time management skills
• Analytical, creative, practical problem-solving skills
• Customer service and interpersonal skills
• Communicate with clarity verbally
• Work collaboratively and as part of a diverse team
• Small project management skills and strong attention to detail

• Organized, action and detail oriented
• Demonstrates sound work ethic
• Possesses cultural awareness and sensitivity
• Ability to re-arrange tasks as priorities change
• Highly enthusiastic, positive-minded, and composure in challenging situations

• Familiar with ERP systems, SAP Business One preferred
• Proficient in all Microsoft Applications, Outlook

FOH®, Inc. recognizes that our team members are our most important assets; therefore, we are committed to offering a comprehensive benefits package that provides protection and well-being for our team and their families.

The salary/hourly range for this role reflects numerous factors considered in hiring decisions, including, but not limited to, work experience, territory, and geographical location. As such, starting pay for the successful candidate(s) could fall anywhere within the stated range. Beyond base compensation, FOH® proudly offers bonus incentives, health benefits, retirement savings plans, time off programs, and perks. (Onsite gym and workout classes, pet-friendly office, daily Cuban coffee, flexible schedule options, volunteer time off, fresh fruits and snacks, and our collaborative culture)

Passionate about what we do and how we do it, we value diverse perspectives and actively recruit team members from all backgrounds. “Be yourself! We like it that way”.

Bring your experience and join a team that strives to deliver impactful solutions to our partners worldwide.