Bilingual General Office Assistant

Overview

Discover a role that makes every day rewarding. As a General Office Assistant, you’ll be part of a team that improves lives through the home-based care they provide. We are looking for a service-oriented professional to assist our office full time with projects and daily operations, Monday - Friday from 9 am - 5:30 pm.

• Dental insurance
• Employee discounts
• Paid time off
• Vision insurance

• Assists the Operations Coordinator, Care Coordinator, Human Resources, Director of Health Care Services and Administrator as requested.
• Provides cross-coverage and support for the Scheduling, Intake, and other back office functions.
• Answers inquiries regarding policies, procedures, rules, and regulations; and distributes information.
• Performs data entry, retrieval, and data searches; and compiles and tabulates data.
• Arranges referrals and schedules home visits for field staff under management guidance, ensuring efficient geographic scheduling, timely patient care, and staff satisfaction.
• Responds to patient, client, and caregiver needs by providing accurate information within the scope of the position or by referring inquiries to the Director or other appropriate resource.
• Completes assigned EMR workflows, reports, and back-office processes and supports related medical record functions.
• Prepares reports, summaries, records and related forms and documents; and maintains files and records.
• Answers and directs incoming phone calls and email inquiries in a professional, customer-focused manner.
• Completes other assignments as requested and assigned.
• May have access to personal health information (PHI) necessary to fulfill the above duties and responsibilities. Access to use and ability to disclose PHI is further defined by each organization.

• Associates Degree or better.
• Some office experience required.

• Ability to work independently, use critical thinking and practice effective time management.
• Knowledge of business terminology, spelling, punctuation, and grammar.
• Bilingual in English and Spanish.
• Skill to prepare and maintain accurate records, files, and reports.
• Skill to interpret and apply rules, regulations, policies, and procedures.
• Skill to coordinate with other staff, departments, officials, agencies, organizations, and the public.
• Skill to communicate ideas and instructions clearly and concisely.
• Skill in the use of computers and related equipment.

• Work is normally performed in a typical interior/office work environment.
• Ability to sit in front of computer for long periods of time.
• Physical activity is sedentary and may require occasional lifting or carrying up to 10 lbs.

Founded in 1966, Interim Health Care is the nation’s first home care company and a leading employer. Operating through 300+ offices, our commitment to you is expressed through a family-oriented culture that values and appreciates employees, and a passion to put patients first.