Branch Support Coordinator
Listed on 2026-01-13
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Administrative/Clerical
Business Administration, Office Administrator/ Coordinator
Benefits Start Day 1 for Full-Time Colleagues - No Waiting Period!
We are proud to be a member of the Rentokil family of companies, the global leader in Pest Control and other services across more than 90 countries. We pride ourselves on being a trusted partner to many of the world's leading brands and serve consumer and business customers across multiple industries. We are extremely proud of our legacy of excellence and constantly work to fulfill our mission to "protect people, enhance lives, and preserve the planet."
KeyPerformance Indicators
Assists with achieving Customer Retention Targets
Assists with achieving NPS/ CVC Results
Assists with achieving APBITA Targets
Assists with achieving Revenue Targets
Assists with achieving AR/ DSO Targets
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Responsibilities and essential job functions include but are not limited to the following:
General Admin Tasks
Responsible for the day to day branch administrative duties such as customer experience, billing and invoicing, maintaining system records, scheduling, sales entry, etc.
Responsible for Accounts Payable processes including creating POs and coding/ processing bills.
Responsible for Accounts Receivable processes including partnering with collection team, credit requests, refunds, and price changes, and pulling invoices as appropriate
Customer contract management (database, price increases, new agreements)
Responsible for Office Supply Inventory
Responsible for WDS Support (sales entry, routing, client contact info & client inventory updates)
Successfully supports branches in other assigned functions as delegated.
Admin/ Warehouse Tasks
Maintaining adequate inventories of all supplies alongside the Warehouse manager (if applicable).
Maintains Branch Holiday Pipeline
WDS Support (Sales Delivery Tickets, Replacement Tickets/ Blooming Tickets; Master Blooming Schedules.)
Admin Month End Tasks
Assist with Commission SOP
Manage/ Assist with MUR Reporting
Physical Inventory Processes (WDS)
3-5 years business administrative experience preferred
Skill with Google Suite Preferred
Experience supervising others preferred
Excellent listening and communication skills
Excellent customer service skills
Skill in written and verbal communications
Skill in organisation and time management - ability to work on multiple tasks, and take direction from multiple departments at one time
Skill in providing timely and clear and concise feedback
Attention to detail and analytical skills
Customer focus and growth mindset.
Outstanding problem-solving abilities
The ability to handle stress and stress related situations.
The ability to work independently, taking the initiative.
High school diploma or GED required
3-5 years experience in a similar administrative role preferred
A career with the Rentokil family of companies can be a professional trajectory filled with opportunity. We pride ourselves on being a world-class team that rewards high performance, and we love to promote from within. We offer competitive pay and many of our roles offer performance incentives.
Below you'll find information about some of what we have to offer. All Full-Time Colleagues qualify for the following and Part-Time Colleagues qualify for most benefits after they meet certain criteria.
Professional and Personal GrowthMultiple avenues to grow your career
Training and development programs available
Tuition Reimbursement benefits (for FT Colleagues)
Health benefits including Medical, Dental, Vision, Disability, and Life Insurance plus much more
Full-time colleagues are eligible to begin enrollment immediately upon hire with benefits starting on day 1
401(k) retirement plan with company-matching contributions
Vacation days & sick days
Company-paid holidays & floating holidays
A company mindset that prioritizes health, safety, and flexibility
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