Accounts Receivable Clerk

The Double Tree by Hilton Miami Airport Convention Center is seeking an experienced Accounts Receivable Clerk to join our team. This position is 100% on-site, no remote work.

The Double Tree by Hilton Hotel Miami Airport Convention Center is conveniently situated just south of Miami International Airport off the Dolphin Expressway adjacent to the Blue Lagoon Business District. The hotel features 334 guestrooms, onsite dining, fitness room, outdoor pool, business center, complimentary High-Speed Internet Access, 24,000 square feet of retail space, 20,000 Square feet of Hotel Meeting and Function Space and a Convention Center with 152,000 square feet of meeting, event and exhibit space.

This position will be an hourly position at $21 and will report to the Director of Finance/Controller.

The Accounts Receivable Clerk is responsible for maintaining ledgers and records of hotel receivables and posting all transactions incurred in accordance with hotel standards. Reconcile daily statements and month-end balancing of receivables.

• Maintain complete knowledge of and comply with all hotel/departmental policies and procedures.
• Maintain complete knowledge of property management system and manual procedures.
• Maintain complete knowledge of correct maintenance and use of equipment; use equipment only as intended.
• Set up and organize workstation with designated supplies, forms and resource materials; maintain cleanliness at all times. Report shortages to supervisor.
• Answer telephone within 3 rings, using correct salutations and telephone etiquette.
• Be familiar with all hotel services/facilities to respond to guest inquiries accurately. Promote positive guest relations.
• Be familiar with all hotel packages, promotions, prices and rates to best service guests.
• Retrieve previous day's Accounting back-up from Night Audit and Front office.
• Print all city ledger accounts with a balance; verify accuracy of all accounts to be direct billed. Process remaining non-direct bill accounts according to departmental standards. Resolve discrepancies with Front Office Manager and/or Credit Manager. Distribute reports as designated.
• Transfer direct billing accounts from city ledger to accounts receivable and file.
• Load statement paper into printer, align and print all statements for accounts transferred into A/R since last first billing run. Obtain back-up information indicating detail of charges, include with statement and mail. File Accounting copies.
• Print aging report indicating all statements mailed after 10 days of first billing and submit to Credit Manager. Assist in calling clients to verify receipt of bills.
• Print aging report for all accounts 30 days past due and submit to Credit Manager. Print 30 day dunning letters for each account indicated by Credit Manager. Follow specified instructions for other accounts. File letter copies.
• Print aging report for all accounts 45 days or more past due and submit to Credit Manager. Print payment demand letters for accounts as instructed by Credit Manager and file letter copies.
• Review cash received sheet and reconcile payments with the billing statements. Research discrepancies and resolve with Supervisor. Post all items on the sheet to corresponding invoice amount, stamp invoice paid and refill.
• Review all credit card vouchers for completeness; resolve discrepancies. Separate and group vouchers by type; ensure totals for each type match the total posting on the previous day's credit card statement. Prepare a charge summary for each stack, attach to copies and submit to General Cashier. Enter each voucher in the system. Print a batch report and transmit to the bank, following department procedures.
  
  Prepare a universal voucher for each credit card type, post payments, distribute and file copies.
• Compare advance deposit check copies with advance deposit report and complete the spread sheet; submit to Supervisor.
• Process advance deposit refunds after confirming cancellation in system; generate a check request and post debit in system; apply debit to credit, print copy of folio and attach to all back-up. Distribute according to departmental procedures.
• Print travel agency commissions detail report; review travel agency exception report indicating pre-paid commissions; review guest folio room rates for correct commission rates due and record on commissions detail report. Post corrections and adjustments to travel agency accounts and print check requests for payment according to departmental procedures.
• Handle guest disputed charges courteously, following departmental procedures.
• Handle guest complaints following the six step procedures and ensuring guest satisfaction.
• Research chargebacks and process according to departmental procedures by the end of the day.
• Research credit card company inquiries and respond with back-up information within 48 hours of receipt. Keep copies of responses and file.
• Review all returned checks and process according to procedures.
• Process A&P/A&G/special promotion/duty…