People Services Advisor - On-Site Tamarac & Miami

PEOPLE SERVICES ADVISOR - ON-SITE TAMARAC & MIAMI

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With over 50 years of experience, and several CITY Furniture and Ashley Home Store showrooms and distribution centers throughout Florida, CITY Furniture continues to be recognized as a top furniture company in South Florida and nationwide. By joining CITY Furniture, you become part of a family‑spirited organization that is focused on you! With planned local growth, plus growth in new markets over the next several years, the CITY Furniture team is excited about the future.

Join our fun, family‑spirited team to build a long‑lasting career at a company that will continue to challenge, develop, and appreciate its Associates.  to watch our Company video!

Our Vision is to be the home store.

Our Purpose is to enrich people’s lives and make the world a better place.

Our Mission is to provide quality home furnishings, at excellent values, in an exciting and fun environment.

Our Values:
Mutual Trust & Respect | Continuous Improvement | Entrepreneurial Spirit | Customer Focus | Teamwork | Giving Back

As a People Services Advisor, the primary function of this position is to serve as the first point of contact for Associates and Leaders seeking HR support, providing timely, accurate, and professional assistance via phone, email, UKG, and in‑person. This role is responsible for addressing a wide range of HR‑related inquiries, resolving issues, and ensuring Associates receive clear guidance on policies, processes, and programs while delivering an exceptional positive Associate experience.

Your contributions will ensure the success of the HR Shared Services team within the Human Resources & Development department at CITY Furniture.

Position Title:

People Services Advisor

Reports To:

Managing Director of HR Shared Services

Location:

On‑site Tamarac Corporate Office and Miami Distribution Center
Department/Sub‑Department:
Human Resources/ HR Shared Services
Hourly pay range: $20 - $23

• Serve as the primary point of contact for all inbound inquiries received via phone, email, and UKG inquiries pertaining to HR policies and procedures, benefits, Associate records, payroll, leave of absences and other employment‑related topics. Serve as the primary point of contact for these same inquiries in‑person in the People Services Center. Resolve inquiries timely and independently utilizing policies and procedures, in addition to other resources.
  
  Determine root cause of an inquiry/ issue and provide appropriate guidance. Forward escalated inquiries to the next tier when applicable.
• Document details of all inquiries, including follow‑up and resolution. Utilize InContact and HR Help in UKG.
• Identify opportunities for improvement, submit and implement suggestions. Update knowledge base in UKG, including articles and forms when necessary.

Additional duties and responsibilities as a People Services Advisor:

• Participates in special projects as requested.
• Adheres to all assigned Standard Work and Role and Responsibilities for your role.
• Additional duties may be assigned as needed, beyond those listed in the responsibilities. Changing business conditions may trigger changes to job responsibilities (i.e., COVID‑19).

• Competencies and Job Specific
  
  Skills:
  • Problem Solver
  • Results Oriented
  • Metrics Driven
  • Effective Communicator
  • Strong interpersonal skills
  • Customer Focused
  • Time Management
  • Strong understanding of company policies, process, benefits, and org structure

• Education &
  
  Work Experience:
  • Bachelor’s Degree from an accredited institution preferred
  • 1 year of Human Resource experience
• Work Environment &
  
  Schedule:
  • Monday through Friday
  • Limited early morning and evening hours based on business needs
  • On‑site in Corporate Office and Miami Distribution Center
  • Minimal Travel within CITY’s operating areas
• Physical Requirements:
  • Limited light lifting, standing, walking, and prolonged sitting
• Technology Requirements:
  • Knowledge of Microsoft Office Programs (i.e. Excel,…