Catering Supervisor

Identifying Information

Position Title:

Hospitality Supervisor - Catering
Job Group:
Operations

Reports to:

Hospitality Manager - Catering, Catering Sales Manager
Job Code: 84B5EC
Approvals:
Hospitality Manager - Catering, Catering Sales Manager
Status:
Full/Part-time Hourly

The Hospitality Supervisor - Catering is directly responsible for creating unique dining experiences by actively supervising and participating in the execution of catered functions, to include breakfasts, coffee breaks, luncheons, dinners, receptions and other types of events, including off-site events. Under the Director of the Catering Sales Manager and Hospitality Manager - Catering, and working closely with culinary and operations staff, they will contribute to ensuring that events are executed smoothly and in accordance with client specifications.

They will work with the Catering Sales Manager to ensure Sodexo Live!'s overall standards for accuracy, efficiency, quality and financial performance are met.

Major Responsibility: Help to maximize Sodexo Live!'s Catering revenue and ensure operational excellence by following established Catering systems, practices, guidelines, policies and standards.

• Follow Banquet Event Orders (BEO) as outlined; confer with Catering Sales Manager to ensure clear understanding of all event specifications.
• Collect and/or coordinate delivery of necessary supplies and equipment to event site; double-check china, glassware, silver, linen and other supplies to BEO specifications.
• Ensure assigned work area is clean and properly maintained; conduct pre-function walkthrough of all event spaces.
• Ensure that all servers are present, in proper uniform and that all are well groomed.
• Train, delegate and assign responsibilities to servers; ensure understanding of setup, flow of event and service details based on instructions set forth in the BEO.
• Provide consistent floor supervision during events; monitor flow of service and maintain continuous communication with kitchen.
• Ensure that servers are assigned meal breaks and that proper time and attendance procedures are followed.
• Enforce sanitary practices for food handling throughout all dining areas.
• Ensure proper sale and service of alcoholic beverages at catered events; monitor activities of bar staff to ensure that all served guests are of legal age; control and monitor security of cash and liquor inventory.
• Assist in facilitating special guest requests; intervene in instances of guest dissatisfaction; work diligently to resolve issues and address concerns so that no guest leaves unhappy.
• Coordinate the disposal or safe storage of leftover event food as prescribed by the Manager or Chef.

End Results:
Sodexo Live! retains an excellent reputation;
Service, revenue and profit goals are achieved.