Pool Server

A beloved hotel with an enviable oceanfront location is now even better, following a $50 million renovation. Our newly redesigned Loews Miami Beach Hotel includes all-new touchpoints throughout the property. Welcome to a South Beach Icon, Reimagined.

Job Specific

* Maintains current knowledge of all menu offerings, to include ingredients, preparation method and time required, presentation and appearance

* Sets up assigned station with all required supplies, "Mis en Place"

* Greets guests in a polite professional manner according to Loews standards

* Suggestively sells menu items to guests so as to enhance the dining experience

* Records all aspects of guests order accurately and enters guest orders into POS terminal

* Coordinates placement of order so that the timing of preparation and delivery flows consistently throughout entire meal

* Monitors preparation of individual courses to ensure proper flow

* Inspects presentation of all food items to ensure that a quality product is delivered to the guests as ordered

* Serves all food and beverage items professionally, according to Loews Standards

* Monitors guests at all times, anticipates needs, responds to requests, ensures satisfaction

* Prepares and presents accurate, complete guest check

* Collects monies due and or applies charges to guest account using POS terminal

* Completes end of shift revenue report and cash deposit

* Performs all side work duties as assigned by manager/supervisor

* Other duties as assigned

General

* Promotes and applies teamwork skills at all times

* Notifies appropriate individual promptly and fully of problems and/or unusual matters of significance

* Is polite, friendly, and helpful to guests, management and fellow team members

* Executes emergency procedures in accordance with hotel standards

* Complies with required safety regulations and procedures

* Attends appropriate hotel meetings and training sessions

* Maintains cleanliness and excellent condition of equipment and work area

* Complies with hotel standards, policies and rules

* Recycles whenever possible

* Remains current with hotel information and changes

* Complies with hotel uniform and grooming standards

Qualifications

* High School diploma or equivalent

* One + years experience as a Food Server in high volume, upscale Hotel or Restaurant environment

* Thorough knowledge of food terminology, food service techniques and sanitation standards

* Exceptional guest service skills

* Basic computer skills

* Ability to stand, walk, stoop, bend and lift trays weighing up to 35 pounds repetitively during entire shift

* Ability to work flexible schedule to include weekends and holidays