Head of Case Management

Our confidential client, an asset management firm is seeking a Head of Case Management / Intake. This is a senior role focused on overseeing and scaling the case management function, with an emphasis on building structure, enforcing processes, and driving consistent execution across the team. This individual will not manage individual cases, but will lead and develop the managers who do.

In office, Miami Beach

• Oversee the full case management and intake function
• Establish, implement, and enforce clear processes and uniform systems
• Lead, manage, and develop the case management leadership team
• Ensure consistent execution across the function
• Take high-level direction and translate it into scalable, repeatable workflows
• Partner closely with leadership as a hands-on operator

• Proven experience as a strong operator with a focus on systems, process, and execution
• Demonstrated people leadership and experience managing managers
• Ability to lead the function without running individual cases or campaigns
• Comfortable working in an in-office, operator-driven environment

• Open to candidates from a variety of backgrounds, including law, marketing, lead generation, or other operational environments
• Law firm experience not required
• Personal injury experience not required
• Execution-focused leadership and operational rigor