Guest Service Agent - Hilton Cabana Miami Beach Resort

Overview

Job Description - Guest Service Agent - Hilton Cabana Miami Beach Resort (HOT0CA1T)

Job Number: HOT0CA1T

Hilton Cabana Miami Beach 6261 Collins Avenue, Miami Beach 33140

Hilton Cabana Miami Beach Resort is looking for a Pool Attendant to join their team. The hotel has 231 newly renovated guest rooms overlooking the Atlantic Ocean with direct access to the beach.

The ideal candidate holds previous front desk hotel experience. Seek someone who can multi-task and thrives in a high-volume environment. OnQ experience preferred. Flexibility to work the required shifts.

Rate of Pay
: $18.00 per hour

Shift Pattern
:
Full Availability - AM/PM Shifts - (weekdays, weekends, and holidays as needed)

• Access to pay when you need it through Daily Pay
• Medical Insurance Coverage – for you and your family
• Mental health resources including Employee Assistance Program
• Best-in-Class Paid Time Off (PTO)
• Go Hilton travel program: 100 nights of discounted travel
• Parental leave to support new parents
• Debt
  - Free Education:
  
  access to educational credentials through Guild Education, including college degrees and professional certifications*
• 401K plan and company match
• Hilton Shares:
  Employee stock purchase program (ESPP) - 15% discount
• Career growth and development
• Team Member Resource Groups
• Recognition and rewards programs

* Available benefits may vary depending upon property-specific terms and conditions of employment and the terms of the collective bargaining agreement if applicable.

As a Guest Services Agent, you would be responsible for greeting and registering guests and checking guests out of the hotel in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:

• Greet guests and complete the registration process to include inputting and retrieving information from the computer, confirmation of guest information and room rate, selection of rooms, coding electronic keys, promoting marketing programs, providing a welcome packet and ensuring guest knows location of room and/or has a bell person accompany him/her
• Assist guests with check-out including ensuring rooms and services are correctly accounted, using the point-of-sale system, handling money, processing credit and debit cards, accepting and recording various forms of payment, converting foreign currency, making change and processing gift certificates and cards
• Demonstrate a thorough knowledge of hotel information including room categories, room rates, packages, promotions, the local area and other general product knowledge and answer guest questions and inquiries
• Use up-selling techniques to promote hotel services and facilities and to maximize room occupancy
• Respond to guest inquiries and requests and resolve issues in a timely, friendly and efficient manner
• Field guest complaints, conduct research and resolve and negotiate solutions for guest satisfaction
• Receive, input, retrieve and relay messages to guests

Hilton has been a leader in the hospitality industry since 1919. We look for demonstration of our core values:

• Hospitality - We're passionate about delivering exceptional guest experiences.
• Integrity - We do the right thing, all the time.
• Leadership - We're leaders in our industry and in our communities.
• Teamwork - We're team players in everything we do.
• Ownership - We're the owners of our actions and decisions.
• Now - We operate with a sense of urgency and discipline

In addition, we look for the demonstration of the following key attributes:

• Quality
• Productivity
• Customer Focus

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day.

Our amazing Team Members are at the heart of it all!

Job:
Guest Services, Operations, and Front Office