Concierge

Overview

Arrive at a place that embraces you in its serenity. The Setai offers a refreshing balance between the sizzling South Beach scene and a serene tropical hideaway. The luxurious oceanfront environment combines Asian traditions of simplicity and elegance with South Beach Art Deco history to create an intimate, private world coveted by discerning travelers.

Provides personalized service to guests and residents and responds to all guest requests in a manner that is efficient, friendly, courteous, and informative, meeting The Setai’s exemplary levels.

• Exemplifies commitment to The Setai’s mission of Total Guest Satisfaction.
• Maintains positive guest relations at all times; anticipates guest needs, responds promptly, and works in conjunction with all Front Office staff to deliver consistently sought-after guest experiences that meet the style of The Setai.
• Greets all guests cordially using their name when possible.
• Responds to guest requests for information concerning dining, shows, tours, spas, sporting events, entertainment, shopping, transportation, and other areas to ensure guests have a memorable experience.
• Maintains familiarity with all restaurants, theaters, clubs, spas, stores, etc. to best advise guests.
• Establishes and maintains contacts with local businesses so as to quickly and efficiently assist guests.
• Makes reservations for guests; confirms bookings as needed.
• Arranges transportation for guests as needed.
• Coordinates with the proper departments to meet guest needs.
• Provides both local and international newspapers to guests.
• Arranges for bicycles as requested by guests.
• Handles all guest shipments.
• Reviews guest logs frequently, remains aware of all VIPs and other especially noted guests for any specific in-houseneeds.
• Resolves and addresses guest concerns and issues proactively and with grace and diplomacy; assists others to do the same.
• Ensures Concierge area is clean and tidy; promptly reports any maintenance issues.
• Ensures that billing is accurate for all guests.
• Completes shift checklist.

• Knowledge of hospitality principles and procedures.
• Strong knowledge of hotel facilities, local restaurants, spas, entertainment venues, shows, tours, shopping, etc.
• Experience working with high profile guests with discriminating expectations.
• Reputation for handling situations and confidential information discretely, projecting a positive, professional, and supportive outward image, and exercising good judgment for the position.
• Good computing skills demonstrating proficiency with Microsoft Office software (Excel, Word, Outlook) and web searches.
• Ability to review information in a factual and neutral manner, analyze data and prepare reports and documents in a timely manner.
• Ability and willingness to work flexible hours.
• Outstanding interpersonal skills and excellent communication skills, both written and oral.

This is a non‑management position. This is a full‑time position.