Conference Service Manager

About Four Seasons

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, push ourselves to new heights and treat each other as we wish to be treated in return. Our team members worldwide create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world‑class employee experience and company culture.

Oceanfront elegance within an iconic social club setting. From the moment it first opened its doors on New Year’s Eve 1930, The Surf Club has hosted history. It is here that you will find Four Seasons Hotel at The Surf Club. An icon in the Miami Beaches, located near Sunny Isles, this beachside hotel brings a new era of luxury, with celebrated dining and a world‑class spa, to its Surfside shores.

Coordinates all requirements for various groups booked by the Group Sales departments. Responsible for enforcing the terms of the sales letter of agreement and guiding meeting planners through the planning process. Communicates the needs and expectations of the client with all departments in the hotel. Ensures successful execution of group and client satisfaction.

• Negotiate with clients through the use of creative and attractive menu presentations and event proposals to achieve maximum revenue, profit potential, and contractual responsibilities while satisfying client needs.
• Coordinate with the Sales/Event Sales Managers to ensure proper utilization of function space to yield maximum revenues.
• Finalize the requirements of confirmed bookings while maximizing revenue potential through upselling and ensuring effective communication (written and personal) with all departments for event success. Maintain an active follow‑up system. Ensure accuracy of banquet checks and provide bill review upon completion.
• Supervise the execution of banquet events with the event team. Review all function space with banquet manager. Ensure client satisfaction at the outset of all events.
• Plan and attend meetings with hotel staff and clients, including morning operations briefing, resume meeting, banquet event order meeting, sales meeting, pre‑convention meetings, bi‑monthly board of operations, planning visits, and menu tastings.
• Comply with Four Seasons standards for conference services while working harmoniously with co‑workers and the Planning Committee.
• Make timely and impromptu decisions that balance client needs with the financial, safety, and staffing goals of the hotel.
• Find solutions to challenges and glitches that arise while groups are on property and keep the Director of Event and Group Sales and the Planning Committee fully informed for prompt corrective action.
• Maintain knowledge of hotel facilities, capabilities, dimensions of meeting space, and basic operational needs of all operating departments.

• 3–5 years of experience directly related to hotel conference services.
• Bachelor’s degree or CMP certification preferred.
• Excellent reading, writing, and oral proficiency in English.
• High level of attention to detail.
• Ability to multitask.
• High level of creativity.

• Competitive salary and a comprehensive benefits package.
• Excellent training and development opportunities.
• Complimentary accommodation at other Four Seasons hotels and resorts.
• Complimentary dry cleaning for employee uniforms.
• Complimentary employee meals.
• Complimentary parking.

• Full Time – On site.

US work authorization is required unless the candidate is currently in a managerial position at a Four Seasons location. Current Four Seasons managers may qualify for L‑1 visa sponsorship.

Four Seasons is an equal‑opportunity, affirmative action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply.