Esme Hotel - Bellman

Overall Scope and Responsibility:

Assist guest upon arrival & departure time in a courteous and professional manner. Provide detailed information to guests regarding hotel services, hours of operation, local venues and area events. Assist front office as assign.

• Retrieves guest items from cars, busses, vans and carts. Carries and or loads luggage, boxes and packages onto bell cart to transport items to guestrooms or meeting rooms (for groups)
• Escorts guests to guestrooms, visually inspects room for deficiencies such as TV remote etc and informs engineering immediately. Points out room features and directory for reference, familiarize guests with amenities.
• Offers ice to each arriving guests upon delivery of luggage.
• Listens and responds to guest inquiries using a positive and clear voice. Answers questions and offers assistance.
• Provides directions to nearby attractions.
• Initiates requests to taxi cab companies upon guest requests.
• Places newspapers in bags and delivers them to guest rooms.
• Runs errands for guests, off property such as purchase or pick up of items.
• Delivers faxes, packages, mail etc to guestrooms.
• Maintains and posts hotel reader boards and public area signage.
• Cleans and polishes bell carts and other equipment used in the department.
• Maintains a guest log sheet daily.
• Answers bell desk phone and provides information as needed.
• Reads and matches luggage tags, writes claim tickets and detaches portion to give to guest.
• Ensure Hotel entrance and Lobby area are clean and presentable at all times.

• Excellent interpersonal and problem resolutions skills.
• Excellent communication and organization skills
• Walking and standing for long periods of time
• Must be able to lift up to 75lbs.
• Minimum of one year of customer service experience
• Fluency in job related English both verbal and non-verbal.

No job description for any position can possibly include all duties which may be requested by guests or required by the needs of the hotel. Listed above is a summary of the major responsibilities for this position.

Job Duties, tasks, schedules and requirements may be changed at any time. The receipt of a job description does not imply nor create a promise of employment, nor an employment contract of any kind.