Staff Assistant , Airport Hub​/Gateway

Intro

Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you’ll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you’ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life.

Feel free to enrich both your personal and work life and hop on board!

This job is a member of the Airport Hubs & Gateway Team within the Customer Experience Division.

• Responsible for handling one or more of the following as their primary role:
• Attendance and compliance
• Distribution of equipment and supplies
• Coordinating payroll
• Coordinating and maintaining operation coverage and lost time
• Managing new hire and transfer boarding

• Performs a wide variety of office duties including: typing, filing, ensuring telephone coverage, greeting and directing customers, tracking anniversaries/birthdays
• Assists management with operational coverage by reviewing next day and day of staffing, and ensuring open positions are filled. This will include maintaining lists of overtime volunteers, calling staff members to offer overtime, and recording staffing and attendance transactions on timesheets in Workbrain.
• Engages in constant communication with management about coverage requests status
• Provides assistance with preparation of management presentations and special projects as required
• Troubleshoots and escalates office technology issues, including telephone and copier machines
• Assists in station event planning, coordination, and execution (i.e. Do Crew, luncheons, holiday meals, recognition events)

• High School diploma or GED equivalency
• Previous office/clerical experience

N/A

• Knowledge of MS Office Products including Word, Excel, Powerpoint, etc.
• Knowledge of policies, procedures, and corporate structure
• Ability to prioritize work, be detail oriented and meet deadlines
• Ability to perform in a fast paced environment and handle multiple tasks simultaneously
• Ability to be self-motivated with strong organizational skills
• Ability to grasp concepts and functionality of specific software and programs

From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.

Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life’s journey? Feel free to be yourself at American.

American Airlines